Sales Operations Coordinator

KIONG GAY (MALAYSIA) PLASTERCEIL SDN BHD; Penang; On-site; MYR 24,000 - 36,000; Full time

Job summary

Kiong Gay Plasterceil Sdn Bhd is seeking a Sales Administrator to provide administrative support to the Sales Team, handling quotations, sales orders and invoices. You will assist in customer enquiries via phone, email, and walk-ins, and maintain accurate sales records according to company procedures.

You will coordinate with Warehouse, Logistics, Production, Purchasing and Accounts to ensure smooth order processing, monitor customer accounts, and assist with payments and ongoing account

Responsibilities

• Provide administrative support to the Sales Team, including preparation of quotations, sales orders, invoices and related documents.
• Attend to customer enquiries and requests through phone, email and walk-in visits, ensuring timely responses and follow-up.
• Prepare, update and maintain accurate sales records and documentation in accordance with company procedures.
• Coordinate with Warehouse, Logistics, Production, Purchasing and Accounts departments to ensure smooth and timely order processing.
• Assist the Sales Team in monitoring customer accounts and following up on pending orders, enquiries and inactive customers.
• Assist in monitoring outstanding customer payments and coordinate with the Accounts Department on payment-related matters.
• Compile sales information and prepare regular reports or updates for Management and the Sales Team.
• Maintain good communication with customers and provide support on order status, product enquiries and after-sales matters.
• Assist with general sales administration, data entry, filing and other related duties as required.
• Perform other administrative and ad-hoc duties as assigned by Management.

Job description

Kiong Gay Plasterceil Sdn Bhd is seeking a Sales Administrator to provide administrative support to the Sales Team, handling quotations, sales orders and invoices. You will assist in customer enquiries via phone, email, and walk-ins, and maintain accurate sales records according to company procedures.

You will coordinate with Warehouse, Logistics, Production, Purchasing and Accounts to ensure smooth order processing, monitor customer accounts, and assist with payments and ongoing account