Sales Operations

BAY GROUP HOLDINGS SDN. BHD.; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

CapBay seeks a proactive Sales Admin to serve as the dedicated PIC for the Pharmaniaga project. You will bridge CapBay’s RMs, SME clients, and Pharmaniaga teams, handling admin workflows so RMs focus on strategy and client acquisition.

You will manage client communications, secure missing documents, and provide end-to-end support for the Pharmaniaga portfolio, requiring strong organizational and communication skills.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Finance, Commerce or related discipline.
• 1–2 years of experience in sales administration, loan/financing processing, customer success or administrative support; fresh graduates welcome.
• Strong proficiency in Google Workspace (especially Google Sheets) and Microsoft Excel for tracking and pipeline management; CRM experience is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Act as a primary PIC for all project queries from Pharmaniaga Sales/Operations teams.
• Reach out to clients to secure missing documents and ensure submissions are complete and in order.
• Provide dedicated, end-to-end customer service specifically for the Pharmaniaga portfolio.

Skills

Verbal and written communication

Client-facing

Education

Diploma or Bachelor's Degree in Business Admin/Finance/Commerce

Tools

CRM

Google Sheets

Google Workspace

Microsoft Excel

Job description

CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. You can find out more about us at www.capbay.com

About The Role

We are seeking a proactive, highly organized, and client-centric Sales Admin to serve as the dedicated Point of Contact (PIC) for our high-priority Pharmaniaga Project.

In this role, you will act as the crucial operational bridge between CapBay’s Relationship Managers (RMs), external SME clients, and the Pharmaniaga Sales & Operations teams. Your primary goal is to ensure smooth, efficient, and consistent communication, handle administrative workflows, and allow Relationship Managers to focus on high-level strategy and client acquisition.

Key Responsibilities:

In this role, you will be expected to:

• Act as a primary PIC for all project queries coming directly from clients of the Pharmaniaga Sales / Operations teams
• Reach out to clients to secure missing documents and ensure all submissions are complete and in order.
• Provide dedicated, end-to-end customer service specifically for the Pharmaniaga portfolio

Key Qualifications and Requirements:

We are looking for someone who is:

• Diploma or Bachelor’s Degree in Business Administration, Finance, Commerce or a related discipline
• 1-2 years of experience in sales administration, loan/financing processing, customer success or administrative support. Fresh graduates are welcome to apply
• Strong proficiency in Google Workspace (especially Google Sheets) and Microsoft Excel for tracking and pipeline management. Experience with CRM is a plus
• Excellent verbal and written communication skills
• EY Emerging Entrepreneur Of The Year
• Fintech Start-up of the Year Malaysia – The Asset's Triple A Digital Awards
• Best Fintech for Plug & Play Tech Center
• Best FinTech Platform for Supply Chain Finance – The Asian Banker
• Finalist at Global FinTech Hackcelerator and featured at Singapore Fintech Festival