Collection Executive

BAY GROUP HOLDINGS SDN. BHD.; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

CapBay is seeking a proactive Collection Officer in Kuala Lumpur to recover outstanding payments while maintaining strong client relationships. The role emphasizes accurate record-keeping, policy adherence, and collaboration with regional teams.

The ideal candidate has a relevant degree, strong organizational skills, and excellent communication. Fresh graduates are welcome, with exposure to MS Office and data interpretation.

Qualifications

• Bachelor’s Degree in Business Management/Business Administration/Office Management, or a related field and experience in Credit Control.
• Fresh graduates are welcome to apply.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills to work effectively with various teams.
• Proficient in MS Office, especially Excel and Word.
• Highly organized with a strong eye for detail and the ability to manage multiple tasks and processes efficiently.
• Excellent analytical skills for interpreting data, identifying trends, and recommending improvements
• EY Emerging Entrepreneur Of The Year
• Fintech Start-up of the Year Malaysia – The Asset's Triple A Digital Awards
• Best Fintech for Plug & Play Tech Center
• Best FinTech Platform for Supply Chain Finance – The Asian Banker
• Finalist at Global FinTech Hackcelerator and featured at Singapore Fintech Festival

Responsibilities

• Contacting customers to discuss outstanding payments and negotiate repayment plans.
• Maintaining detailed records of all customer interactions and payment arrangements.
• Identifying and escalating complex cases to the appropriate team members.
• Collaborating with the wider collections team to develop effective strategies for debt recovery.
• Adhering to all relevant laws, regulations and company policies regarding debt collection.
• Providing excellent customer service and maintaining a professional demeanour at all times.
• Identify gaps in policy and/or standard procedures and ensure they are addressed within agreed-upon timelines.
• Monitoring of collections and implementing processes to achieve the targeted collection numbers.
• Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.

Skills

Organizational skills

Multitasking

Analytical skills

Communication skills

Education

Bachelor’s Degree in Business Management/Business Administration/Office Management, or related field

Tools

MS Office

Excel

Word

Job description

CapBay operates an award-winning Supply Chain Finance and Peer-to-Peer (P2P) Financing platform. We facilitate inclusive business financing, using existing trade data and relationships. Through our proprietary credit-decisioning model, businesses of all sizes can obtain short-term financing while banks and investors can participate in high-quality financing deals. Additionally, we aim to revolutionize supply chain financing and continue our path of growth and expansion. With our recent market entries into Singapore and Thailand, we are seeking for an individual who is comfortable in communicating and coordinating with the various regional teams. You can find out more about us at www.capbay.com

Collection Executive

About the Role

We are seeking a motivated and experienced Collection Officer to join our team at Capbay. As a Collection Officer, you will play a crucial role in our collections department, responsible for recovering outstanding payments and maintaining strong relationships with our clients and paymasters.

Key Responsibilities:

In this role, you will be expected to:

• Contacting customers to discuss outstanding payments and negotiate repayment plans.
• Maintaining detailed records of all customer interactions and payment arrangements.
• Identifying and escalating complex cases to the appropriate team members.
• Collaborating with the wider collections team to develop effective strategies for debt recovery.
• Adhering to all relevant laws, regulations and company policies regarding debt collection.
• Providing excellent customer service and maintaining a professional demeanour at all times.
• Identify gaps in policy and/or standard procedures and ensure they are addressed within agreed-upon timelines.
• Monitoring of collections and implementing processes to achieve the targeted collection numbers.
• Managing and updating sheets as well as ad-hoc tasks that are related to the collection function.

Key Qualifications and Requirements:

We are looking for someone who is:

• Bachelor’s Degree in Business Management/Business Administration/Office Management, or a related field and experience in Credit Control.
• Fresh graduates are welcome to apply.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills to work effectively with various teams.
• Proficient in MS Office, especially Excel and Word.
• Highly organized with a strong eye for detail and the ability to manage multiple tasks and processes efficiently.
• Excellent analytical skills for interpreting data, identifying trends, and recommending improvements
• EY Emerging Entrepreneur Of The Year
• Fintech Start-up of the Year Malaysia – The Asset's Triple A Digital Awards
• Best Fintech for Plug & Play Tech Center
• Best FinTech Platform for Supply Chain Finance – The Asian Banker
• Finalist at Global FinTech Hackcelerator and featured at Singapore Fintech Festival