Sales Consultant, PF

RHB Group; Perak; On-site; MYR 40,000 - 70,000; Full time

Job summary

RHB Bank Berhad seeks a sales-focused professional to promote Personal Financing products and deliver exceptional customer service within a dynamic banking environment. You will plan, schedule, and execute targeted sales activities, engaging prospects while maintaining compliance and brand standards.

The role emphasizes strong communication, negotiation, and interpersonal skills, with ownership of local community relationships and a proactive, self-driven mindset to achieve personal and Group

Qualifications

• Bachelor Degree in any related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Strong selling and negotiation skills.
• Good communication skills and ability to relate to local community.

Responsibilities

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute to group targets.
• Prepare and pro-actively execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and carry-out sales calls; engage with new-to-bank customers.
• Cross-sell other retail banking products (e.g., ASB, PF-i, Credit cards).
• Ensure high standard of customer experience and maintain brand integrity.
• Comply with Bank policies and procedures and protect the Bank’s image.
• Maintain sales centre or hub to the required quality standards.

Skills

Selling skills

Negotiation

Interpersonal skills

Communication

Self-motivated

Education

Bachelor Degree

Tools

MS Office

Job description

Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.