Assistant Sales Manager PFi

RHB Bank Berhad; Fraser's Hill; On-site; MYR 40,000 - 67,000; Full time

Job summary

RHB Bank Berhad in Malaysia is seeking a proactive Personal Financing-i (PF-i) Sales Executive to drive PF-i product sales and deliver excellent customer service.

You will set appointments, plan sales activities, and cross-sell banking products while building trust with local customers in Fraser's Hill.

Candidates have a bachelor degree and at least 1 year in sales or customer service, with strong communication and negotiation skills.

Qualifications

• Bachelor degree in any related field.
• 1 year of sales and customer service experience.
• Have the relevant licenses for the portfolio.
• Able to work with minimal supervision.
• Strong selling and negotiation skills.
• Strong interpersonal and communication skills.

Responsibilities

• Solicit and promote sales of PF-i products.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales calls where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.
• Deliver high standard customer experience.

Skills

Sales

Negotiation

Interpersonal

Communication

Customer service

Self-motivation

Community relations

Education

Bachelor Degree

Job description

Primary Objective

• Solicit and promote sales of Personal Financing-i (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.