Sales Manager, Mortgage (Klang Valley)

RHB Banking Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading banking group in Malaysia is seeking a motivated leader to manage their Mortgage Team. The ideal candidate will have at least 3 years of experience in sales and marketing within financial institutions, strong knowledge of mortgage products, and good interpersonal skills. Responsibilities include leading a team, driving sales performance, and ensuring compliance with banking guidelines. This is an excellent opportunity to foster team growth and product awareness in the market.

Qualifications

• Minimum 3 years sales & marketing experience preferably at financial institutions.
• Ability to lead and motivate a team.
• Good knowledge in Mortgage Products & Services.

Responsibilities

• Responsible for the Mortgage Team’s sales performance and targets.
• Lead and coach a team of PBM for sales activities.
• Meet compliance requirements as per Banking Guidelines.

Skills

Sales experience

Team leadership

Interpersonal skills

Knowledge of mortgage products

Education

Diploma or Degree

Job description

Primary Objective

• Responsible for the Mortgage Team’s Mortgage sales performance/target.
• Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.
• To support the region’s BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training, coaching, guidance, enhance sales productivity and engagement with PBM.
• Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.
• Ensure customer service is competitive vs industry level.
• Meet compliance requirement as per our Banking Guideline.
• To create product awareness in the market by establishing strong networking with internal and external customers.
• Establish and enhance rapport with our business partners i.e. Real Estate Agents, Valuer, Solicitors & Developers.
• Establish rapport with our stakeholders i.e. Community Banking, CBBC & Corporate Banking for business opportunities.

Key Responsibilities

Sales Planning & Activities

• Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers to grow Mortgage businesses.
• Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns.
• Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.
• Identify and plan cross selling and up selling opportunities.

Sales Management

• Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.
• Conduct periodic competitors analysis and feedback to management.
• Performance review and analysis on sales by team and each individual staff.
• Resolution of complaints and ensure sales ethic compliance.
• Assisting in operational matters, sales headcount, PIP appeals and etc.

Staff Management

• To assist region in monitoring of PBM headcount & hiring.
• Provide on-job training for sales personnel.
• To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.
• Coaching and mentoring sales personnel for peak performance.
• To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners).
• Periodic briefing and updates to sales personnel on promotions, campaigns, competitors and new products.

Requirements

• Diploma or Degree holder
• Minimum 3 years sales & marketing experience preferably at financial institutions
• Possess knowledge of Financing Products which includes the sales and operation processes.
• Ability to lead and motivate team.
• Good interpersonal and relationship building skills
• Good Knowledge in Mortgage Products & Services