Regional Mortgage Growth Leader

RHB Banking Group; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

RHB Bank Berhad is seeking a Regional Sales Manager, Mortgage to lead a regional team of mortgage sales professionals and drive growth while delivering exceptional service in line with the bank’s client commitment.

The role involves developing strategic plans, mentoring staff, monitoring market trends, and forging strong partnerships with real estate agents, developers, and financial advisors. A proven sales track record is required.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field.
• 8+ years of mortgage sales experience, including 3+ years in leadership.
• Proven track record of meeting or exceeding sales targets.
• Strong customer service and relationship-building focus.
• Deep knowledge of mortgage products and Malaysian regulatory landscape.
• Excellent leadership, coaching, and interpersonal skills.
• Strong communication and negotiation abilities.
• Proficient in MS Office and CRM software.

Responsibilities

• Develop and execute regional mortgage sales plans to meet targets.
• Lead, mentor, and motivate mortgage sales team for high performance.
• Monitor market trends and competitors to refine strategies.
• Build relationships with real estate agents, developers, and financial advisors.
• Ensure compliance with policies and regulatory standards.
• Oversee mortgage pipeline from lead to disbursement for smooth customer journey.
• Prepare regular sales performance reports for senior management.
• Serve as primary contact for complex inquiries and escalations.

Skills

Leadership

Communication

Negotiation

Customer service

Relationship building

Independent work

Mortgage products knowledge

Education

Bachelor's degree in Business Administration/Finance

Tools

CRM software

Microsoft Office

Job description

Job Summary

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

Company:** RHB Bank Berhad

Job Summary

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

Job Responsibilities

• Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
• Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
• Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
• Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
• Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
• Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
• Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.
  
  

Job Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
• Proven track record of consistently meeting or exceeding sales targets.
• Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
• In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.