Sales Manager, Mortgage (Klang Valley)

RHB Investment Bank Berhad; Kuala Lumpur; On-site; MYR 190,000 - 268,000; Full time

Job summary

RHB Investment Bank Berhad in Kuala Lumpur seeks a dynamic leader to head the Mortgage Team and drive sales performance across regional campaigns. You will coach a PBM team, align with BDM Secured Assets and RSH Assets, and boost product awareness through training and strong partner networks.

You will plan campaigns, monitor performance, and ensure compliance with banking guidelines while delivering excellent customer service and market competitiveness.

Qualifications

• Diploma or Degree holder.
• Minimum 3 years sales and marketing experience at financial institutions.
• Knowledge of financing products, sales and operation processes.
• Ability to lead and motivate a team.
• Good interpersonal and relationship-building skills, especially with partners.

Responsibilities

• Achieve PBM Team sales targets and build relationships with Developers, Real Estate Agents, Solicitors and Valuers to grow Mortgage business.
• Engage with PBM, BDM Secured Asset, RSH Asset, Product Owner and GRD for products, promotions and campaigns.
• Plan sales activities, roadshows and events to drive Mortgage sales.
• Identify cross-selling and up-selling opportunities.
• Jointly set and review sales targets with RSH Assets and BDM Secured Assets for PBM.
• Conduct periodic competitors analysis and report to management.
• Review sales performance by team and individuals; resolve complaints and ensure ethics.
• Support headcount planning, PIP appeals, and related operational matters.

Skills

Team leadership

Sales & marketing

Coaching & mentoring

Interpersonal skills

Networking with partners

Education

Diploma or Degree

Tools

Flash System

Job description

PRIMARY OBJECTIVE

Responsible for the Mortgage Team’s Mortgage sales performance/target. Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns. To support the region’s BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity and engagement with PBM. Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales. Ensure customer service is competitive vs industry level. Meet compliance requirement as per our Banking Guideline. To create product awareness in the market by establishing strong networking with internal and external customers. Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers. Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.

KEY RESPONSIBILITIES

Sales Planning & Activities Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers to grow Mortgage businesses. Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales. Identify and plan cross selling and up selling opportunities Sales Management Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM. Conduct periodic competitors analysis and feedback to management Performance review and analysis on sales by team and each individual staff. Resolution of complaints and ensure sales ethic compliance Assisting in operational matters, sales headcount, PIP appeals and etc.

STAFF MANAGEMENT

To assist region in monitoring of PBM headcount & hiring. Provide on-job training for sales personnels To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement. Coaching and mentoring sales personnels for peak performance To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners) Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products

REQUIREMENTS

Diploma or Degree holder Minimum 3 years sales & marketing experience preferably at financial institutions Possess knowledge of Financing Products which includes the sales and operation processes. Ability to lead and motivate team. Good interpersonal and relationship building skills Good Knowledge in Mortgage Products & Services

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.