Regional Sales Manager, Mortgage

RHB Bank Berhad; Johor; On-site; MYR 180,000 - 260,000; Full time

Job summary

RHB Bank Berhad seeks a Regional Sales Manager, Mortgage to lead a regional team of mortgage sales professionals, drive growth, and deliver exceptional customer service within Malaysia. You will develop strategic plans, mentor staff, and manage the full sales pipeline from lead to disbursement.

The role requires 8+ years in mortgage sales with 3+ years of leadership, strong relationship skills, and deep knowledge of Malaysian mortgage products and regulations.

Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• 8+ years mortgage sales experience, with at least 3 years in a leadership role in a financial institution.
• Proven track record of meeting or exceeding sales targets.
• Demonstrated commitment to excellent customer service and building long-term relationships.
• In-depth knowledge of mortgage products and Malaysian regulatory landscape.

Responsibilities

• Develop and implement strategic sales plans to achieve regional mortgage sales targets.
• Lead, mentor, and motivate a team of mortgage specialists to drive performance.
• Monitor market trends and identify new business opportunities.
• Maintain strong relationships with real estate agents, developers, and financial advisors for referrals.
• Ensure compliance with policies, regulatory requirements, and ethical standards.
• Oversee mortgage sales pipeline from lead generation to disbursement for a smooth customer journey.
• Prepare and present regular sales performance reports to senior management.
• Act as primary contact for complex inquiries and escalations.

Skills

Leadership

Customer service

Communication

Negotiation

Independence

CRM software

Microsoft Office

Education

Bachelor's degree in Business Administration or Finance

Tools

Microsoft Office

CRM software

Job description

Regional Sales Manager, Mortgage Company: RHB Bank Berhad

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

Job Responsibilities

• Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
• Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
• Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
• Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
• Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
• Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
• Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
• Proven track record of consistently meeting or exceeding sales targets.
• Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
• In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.