Sales Manager – Banking & Customer Experience

RHB Banking Group; Kajang; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Banking Group in Malaysia is seeking a Sales professional to actively promote Personal Financing Islamic (PFi) products and achieve individual targets while contributing to the bank's overall sales goals.

You will schedule appointments, visit customers, and build lasting relationships, while cross-selling other retail banking products. The role requires strong negotiation, service mindset, and compliance with bank policies in a fast-paced environment.

Qualifications

• Bachelor’s Degree in any related field.
• Minimum 5 years of experience in sales and customer service.
• Relevant licenses for the portfolio.
• Highly motivated and able to work with minimal supervision.
• Strong communication and interpersonal skills.
• Good knowledge of banking products is a plus.

Responsibilities

• Actively solicit and promote sales of Personal Financing Islamic (PFi) products.
• Achieve individual sales targets and contribute to the overall Group sales objectives.
• Prepare and proactively execute sales plans for potential customers through both internal marketing initiatives and self-generated leads.
• Schedule appointments, conduct sales visits, and engage early with new-to-bank customers to build lasting relationships.
• Perform cross-selling of other retail banking products such as ASB Financing, Personal Financing, Credit Cards, and other relevant offerings.
• Deliver a high standard of customer experience consistent with the Bank’s quality and service standards.
• Address customer inquiries promptly and professionally to ensure satisfaction and retention.
• Adhere strictly to all Bank policies, procedures, and regulatory requirements.
• Uphold and protect the Bank’s image, reputation, and brand integrity at all times.
• Ensure that the sales centre or sales hub is maintained to meet the Bank’s quality, image, and operational standards.
• Support operational efficiency by ensuring proper documentation, process accuracy, and compliance in daily activities.

Skills

Sales experience

Negotiation skills

Customer service

Communication skills

Self-motivated

Education

Bachelor’s Degree

Licenses for portfolio

Job description

RHB Banking Group in Malaysia is seeking a Sales professional to actively promote Personal Financing Islamic (PFi) products and achieve individual targets while contributing to the bank's overall sales goals.

You will schedule appointments, visit customers, and build lasting relationships, while cross-selling other retail banking products. The role requires strong negotiation, service mindset, and compliance with bank policies in a fast-paced environment.