Sales Manager

Rapid Manufacturing Connectivity Sdn Bhd; Kedah; On-site; MYR 120,000 - 180,000; Full time

Job summary

Rapid Manufacturing is seeking a dynamic Sales Manager in Kulim, Malaysia, to lead the Program Management team, oversee customer accounts, and drive growth. You will be the primary interface between customers and cross-functional internal teams, ensuring exceptional service and delivery.

The ideal candidate has 3+ years in sales, strong leadership, and manufacturing experience, with a BA/BS or equivalent qualification. Role emphasizes strategic relationships and order fulfilment.”

Qualifications

• Minimum 3 years of sales experience.
• Minimum 3 years of experience managing medium and large customer accounts, preferably OEMs or Contract Manufacturers (CMs).
• Leadership experience in sales administration, account management, customer service, or customer care environments.
• Experience in a manufacturing environment is required.
• Experience in order management and customer account management.
• Experience managing and developing team members.

Responsibilities

• Identify and develop new business opportunities within assigned accounts.
• Develop, maintain, and grow strategic customer relationships.
• Maintain regular communication with assigned customers through daily and weekly interactions.
• Build and maintain key relationships with strategic customers and perform other duties of a similar nature as assigned.
• Coordinate activities with Operations, Production, Accounting, Purchasing, and Shipping departments to maintain a high level of customer service when necessary.
• Escalate customer and operational issues promptly and appropriately.
• Organize and prioritize activities to meet daily customer requirements and ensure follow-up on commitments.
• Manage interfaces between customer engineering/management teams and internal teams during new product introduction activities.
• Resolve customer concerns related to RFQs, quality, delivery, and service issues.

Skills

Leadership

Communication

Cross-functional

Account management

Customer service

Education

Bachelor's Degree (BA/BS) or equivalent qualification

Job description

Excellent opportunity for a dynamic and customer-focused professional to join a cable manufacturing company as a Sales Manager in Kulim, Malaysia. The Sales Manager is responsible for leading the Program Management team, managing customer accounts, driving customer satisfaction, overseeing order fulfilment, inventory programs, and business growth activities, while serving as the primary interface between customers and internal cross-functional team.

Key responsibilities

Identify and develop new business opportunities within assigned accounts.

Develop, maintain, and grow strategic customer relationships.

Maintain regular communication with assigned customers through daily and weekly interactions.

Build and maintain key relationships with strategic customers and perform other duties of a similar nature as assigned.

Coordinate activities with Operations, Production, Accounting, Purchasing, and Shipping departments to maintain a high level of customer service when necessary.

Escalate customer and operational issues promptly and appropriately.

Organize and prioritize activities to meet daily customer requirements and ensure follow-up on commitments.

Manage interfaces between customer engineering/management teams and internal teams during new product introduction activities.

Resolve customer concerns related to RFQs, quality, delivery, and service issues.

About you

Minimum 3 years of sales experience.

Minimum 3 years of experience managing medium and large customer accounts, preferably OEMs or Contract Manufacturers (CMs).

Leadership experience in sales administration, account management, customer service, or customer care environments.

Experience in a manufacturing environment is required.

Experience in order management and customer account management.

Experience managing and developing team members.

Bachelor's Degree (BA/BS) or equivalent qualification.

Strong leadership and team-building capabilities.

Excellent interpersonal, communication, and cross-functional collaboration skills.

Strong customer relationship management and customer service orientation.

About us

Established in 1976, Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom-designed cable and wire harness, electro-mechanical, and box build assemblies for OEMs. We have built our reputation as an elite contract manufacturer and earned the trust of our customers through decades of commitment to unparalleled service, reliability and excellence.

Chemicals & Plastics Manufacturing Not specified

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom-designed wire & cable harnesses, electro-mechanical, and box build assemblies for OEM's. We focus on the High-mix and low-medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state-of-the-art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.

Rapid Manufacturing is a global electronics manufacturing company specialist in electronic custom-designed wire & cable harnesses, electro-mechanical, and box build assemblies for OEM's. We focus on the High-mix and low-medium volume production without the long lead times, starting from customer documentation to prompt delivery at competitive prices. Since 1976, Rapid Manufacturing has met its customers' demands with high reliability and quality conformance due to its effective manufacturing techniques, skilled personnel, state-of-the‑art equipment, MIS, and ISO discipline.

With over 45 years of operations in the cable/connector industry, the organization operates with the customer in mind. Combining Upper Management leadership, experienced staff, equipment, and IT support, the Company focuses its efforts to solve customers' interconnectivity problems as well as to improve their customer retention level/satisfaction, costs, time to market product, and ROI.

Rapid Manufacturing views its customers as partners. Rapid Manufacturing encourages manufacturers to build a partnership based on trust and commitment to develop a competitive advantage. In working together, we better reach the expected results while increasing profitability for both you and Rapid. This philosophy has helped our Organization to build long lasting partnerships.

Our facilities strategically located in USA (Anaheim, CA-HQ's / Hudson, NH), Mexico (Ensenada, BC), P.R. of China (Shenzhen) and Malaysia (Penang) have been serving OEM's in the following industries: Military, Medical, Industrial, Aerospace, Security, Transportation, Semiconductor, and Homeland Security.