Sales Growth Manager, Retail & Partnerships

CARSOME Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

CARSOME Sdn Bhd is seeking a seasoned leader to support the Branch Manager in achieving sales targets and driving a compelling customer experience across our regional dealership network. You will lead a dynamic sales team in a fast-paced ecommerce/retail environment, shaping strategies to maximize profitability and customer satisfaction.

The role emphasizes building consultative relationships, implementing data-driven initiatives, and coaching teams to deliver high-quality, sales-focused

Qualifications

• 5+ years of management or business development experience in ecommerce/retail.
• 3+ years leading sales teams in a dynamic environment.
• Proven track record of scaling full-scope sales organizations.
• Experience with external partners and B2C customers at all levels.
• Commercial mindset with excellent communication and sales skills.

Responsibilities

• Develop consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions.
• Improve the fixed operations customer experience, retention, and profitability.
• Lead daily huddle to understand the Sales team’s challenges and to provide direction/solutions.
• Implement quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals.
• Evaluate customer experience based on data and observations, and steer continuous improvements to build customer loyalty.
• Provide a framework and support for Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
• Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners/customers, sales efficiency, and great customer experiences.
• Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales-centric efforts.

Skills

Sales leadership

Team leadership

P&L management

Data-driven decisions

Customer relationships

Job description

CARSOME Sdn Bhd is seeking a seasoned leader to support the Branch Manager in achieving sales targets and driving a compelling customer experience across our regional dealership network. You will lead a dynamic sales team in a fast-paced ecommerce/retail environment, shaping strategies to maximize profitability and customer satisfaction.

The role emphasizes building consultative relationships, implementing data-driven initiatives, and coaching teams to deliver high-quality, sales-focused