MANAGER, SALES

CARSOME Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

CARSOME Sdn Bhd is seeking a seasoned leader to support the Branch Manager in achieving sales targets and driving a compelling customer experience across our regional dealership network. You will lead a dynamic sales team in a fast-paced ecommerce/retail environment, shaping strategies to maximize profitability and customer satisfaction.

The role emphasizes building consultative relationships, implementing data-driven initiatives, and coaching teams to deliver high-quality, sales-focused

Qualifications

• 5+ years of management or business development experience in ecommerce/retail.
• 3+ years leading sales teams in a dynamic environment.
• Proven track record of scaling full-scope sales organizations.
• Experience with external partners and B2C customers at all levels.
• Commercial mindset with excellent communication and sales skills.

Responsibilities

• Develop consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions.
• Improve the fixed operations customer experience, retention, and profitability.
• Lead daily huddle to understand the Sales team’s challenges and to provide direction/solutions.
• Implement quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals.
• Evaluate customer experience based on data and observations, and steer continuous improvements to build customer loyalty.
• Provide a framework and support for Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
• Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners/customers, sales efficiency, and great customer experiences.
• Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales-centric efforts.

Skills

Sales leadership

Team leadership

P&L management

Data-driven decisions

Customer relationships

Job description

PERMANENT - FULL TIME

Job Description

Job Title

Work Location

CARSOME SDN BHD

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

About You!

In this role you will support the Branch Manager to achieve sales target

Your Day-to-Day

Supporting/assisting the Branch Manager on:-

Developing consultative relationships designed to ensure that the customer experience is at the forefront of all business decisions

Achieve a variety of objectives for the assigned district by collaborating effectively to improve the fixed operations overall customer experience, retention, and profitability.

Facilitate daily huddle to understand the Sales team’s challenges and to provide direction/solutions

Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals

Evaluates customer experience based on data and observations, and steers continuous improvements / problem resolution to build customer loyalty.

Provide a framework, and support, for the Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.

Establish the execution of operation excellence to maximize the acquisition and support of Retail Sales partners / customers, sales efficiency, and great customer experiences

Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, Sales‑centric efforts.

Your Know-How

5+ years of experience in a management / business development / sales in a leading e-commerce / automotive / retail company, ideally with P&L and / or performance responsibility

3+ years of experience in leading (sales) teams in a dynamic environment

A strong track record of scaling and structuring full-scope sales organizations

Experience in dealing with external partners and B2C customers at all levels

Proven track record through above-average performance at individual and team level

A commercial mindset with excellent communication and sales skills

Strategic thinker who effectively uses data, logic, and instinct to identify problems, and implement solutions

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.