Sales Advisor - High Range

The Swatch Group (Malaysia) Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

GPA

Term Life Insurance

Group H & S

Staff Purc

Zusammenfassung

The Swatch Group (Malaysia) Sdn Bhd is seeking a talented luxury retail sales associate for its Kuala Lumpur boutique. You will greet clients promptly, listen to preferences, share brand heritage, and help clients select timepieces while meeting sales goals.

Develop long‑term client relationships through CRM, manage client books, and stay informed on collections and campaigns. Uphold boutique standards and security while delivering exceptional service.

Qualifikationen

• Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
• Passionate about client service and delivering exceptional experiences.
• Professional, well-groomed, and confident in engaging with diverse clientele.
• Strong interpersonal and communication skills.
• Passion for luxury watches, craftsmanship, and brand heritage.

Aufgaben

• Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
• Understand client preferences through attentive listening and thoughtful conversation.
• Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
• Meet and exceed individual sales goals while contributing to overall boutique performance.
• Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.
• Cultivate long-term relationships with clients by maintaining regular follow-ups and exclusive invitations to events or launches.
• Manage and grow an active client book through CRM tools and clienteling best practices.
• Demonstrate discretion and professionalism when serving high-profile and international clientele.
• Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
• Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.
• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
• Uphold company procedures and policies related to operation, customer service, security and compliance.
• Follow the security and proper maintenance of stock timepieces.
• Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
• Work closely with your team to create a supportive, positive environment

Kenntnisse

Luxury retail sales

Client service

Interpersonal skills

Communication skills

Jobbeschreibung

Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

What You'll Be Doing

Greet every client warmly, acknowledging their presence promptly upon entering the boutique.

Understand client preferences through attentive listening and thoughtful conversation.

Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.

Meet and exceed individual sales goals while contributing to overall boutique performance.

Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.

Manage and grow an active client book through CRM tools and clienteling best practices.

Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.

Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.

Uphold company procedures and policies related to operation, customer service, security and compliance.

Follow the security and proper maintenance of stock timepieces.

Monitor competitors’ marketing activities and provide regular market intelligence to the Management.

Work closely with your team to create a supportive, positive environment

What we are looking for

Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.

Passionate about client service and delivering exceptional experiences.

Professional, well-groomed, and confident in engaging with diverse clientele.

Strong interpersonal and communication skills.

Passion for luxury watches, craftsmanship, and brand heritage.

Perks and benefits

• Medical
• Dental
• GPA
• Term Life Insurance
• Group H & S
• Staff Purc