Sales Executive (KLSO)

Holiday Villa Resort & Beachclub Langkawi; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

Holiday Villa Resort & Beachclub Langkawi is seeking a proactive sales professional to manage and grow a portfolio of corporate, government, travel agents, wholesalers, and MICE accounts. The role focuses on identifying opportunities and maximizing hotel revenue.

You will conduct regular sales calls, presentations, and client visits, promote all hotel facilities, negotiate terms, and prepare quotations. Close collaboration with Reservations and Operations ensures smooth bookings and exceptional

Responsibilities

• Develop and maintain a portfolio of corporate, government, travel agents, wholesalers, event planners, and MICE accounts.
• Identify and secure new business opportunities to maximize hotel revenue.
• Conduct regular sales calls, presentations, and client visits according to the approved sales plan.
• Promote all hotel facilities including guest rooms, meeting venues, banquet facilities, food & beverage outlets, weddings, and recreational facilities.
• Prepare and submit quotations, proposals, contracts, and follow-up correspondence promptly.
• Negotiate rates and business terms within the approved hotel guidelines.
• Build strong relationships with existing clients to encourage repeat business.
• Maintain regular communication with assigned accounts.
• Update client information and sales activities in the hotel's CRM or sales tracking system.
• Ensure all client requirements are communicated accurately to the hotel operations team.
• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends, competitor activities, and pricing strategies.
• Recommend sales strategies to improve occupancy and revenue.
• Upsell hotel services whenever possible.
• Prepare weekly sales reports and monthly activity reports.
• Maintain accurate records of appointments, sales calls, proposals, and business confirmations.
• Ensure timely submission of sales forecasts and pipeline reports.
• Coordinate rooming lists, event details, and booking requirements with the Reservations and Operations teams.
• Represent the hotel at trade shows, roadshows, travel fairs, networking events, and industry functions.
• Participate in sales missions and promotional activities organized by the hotel.
• Maintain a professional image while representing the hotel.
• Respond promptly to client enquiries.
• Handle customer complaints professionally and coordinate with relevant departments for resolution.
• Ensure a high level of guest satisfaction and service excellence.
• Work closely with Reservations, Front Office, Food & Beverage, Finance, and other departments to ensure smooth execution of client bookings.
• Attend departmental meetings and sales briefings.
• To perform any other duties as assigned by the Director of Sales or the Management of the Hotel.

Job description

Holiday Villa Resort & Beachclub Langkawi View all jobs

• Develop and maintain a portfolio of corporate, government, travel agents, wholesalers, event planners, and MICE accounts.


• Identify and secure new business opportunities to maximize hotel revenue.


• Conduct regular sales calls, presentations, and client visits according to the approved sales plan.


• Promote all hotel facilities including guest rooms, meeting venues, banquet facilities, food & beverage outlets, weddings, and recreational facilities.


• Prepare and submit quotations, proposals, contracts, and follow-up correspondence promptly.


• Negotiate rates and business terms within the approved hotel guidelines.

Account Management

• Build strong relationships with existing clients to encourage repeat business.


• Maintain regular communication with assigned accounts.


• Update client information and sales activities in the hotel's CRM or sales tracking system.


• Ensure all client requirements are communicated accurately to the hotel operations team.

Revenue Generation

• Achieve monthly, quarterly, and annual sales targets.


• Monitor market trends, competitor activities, and pricing strategies.


• Recommend sales strategies to improve occupancy and revenue.


• Upsell hotel services whenever possible.


• Prepare weekly sales reports and monthly activity reports.


• Maintain accurate records of appointments, sales calls, proposals, and business confirmations.


• Ensure timely submission of sales forecasts and pipeline reports.


• Coordinate rooming lists, event details, and booking requirements with the Reservations and Operations teams.

Networking & Representation

• Represent the hotel at trade shows, roadshows, travel fairs, networking events, and industry functions.


• Participate in sales missions and promotional activities organized by the hotel.


• Maintain a professional image while representing the hotel.

Customer Service

• Respond promptly to client enquiries.


• Handle customer complaints professionally and coordinate with relevant departments for resolution.


• Ensure a high level of guest satisfaction and service excellence.

Internal Coordination

• Work closely with Reservations, Front Office, Food & Beverage, Finance, and other departments to ensure smooth execution of client bookings.


• Attend departmental meetings and sales briefings.


• To perform any other duties as assigned by the Director of Sales or the Management of the Hotel.