Sales Executive (For Tour Incentive/MICE)

Mitra Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

EPF

Socso

EIS

Performance based bonuses and salary~

Group Hospitalisation & Surgical

Outpatient medical benefits

Reskilling and Upskilling Training

Company Annual Dinner / Family Outing

Job summary

Mitra Malaysia Sdn Bhd invites applications for a field- and office-based sales role focused on corporate Tours & Travel products. The successful candidate will implement strategies, grow the client base, and manage relationships with corporate clients while handling flight arrangements and quotations.

Qualifications include a Diploma with 2–3 years in Incentive travel/M.I.C.E, strong communication, and proficiency in MS Office. Fluency in English and Bahasa Malaysia is essential.

Qualifications

• Diploma or higher in a relevant field.
• 2-3 years in Incentive travel/M.I.C.E.
• Excellent communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Adhere to sales strategies and plans to ensure marketing quality
• Capture sales from corporate clients for Tours & Travel products
• Promote products and provide information to clients
• Provide feedback on complaints to improve quality
• Undertake market research locally and internationally to identify new clients
• Meet individual sales targets
• Assist with flight reservations, itineraries, planning and quotations
• Respond to RFIs/RFPs

Skills

Communication skills

Sales skills

Client orientation

MS Office

Education

Diploma

Tools

Reservation systems

Job description

This role involves managing sales of Tours & Travel products and services for corporate clients, implementing sales strategies, and driving business growth through market expansion and client relationship management.

Key responsibilities

• Adhere to sales strategies and plans implemented by the General Manager to ensure quality in marketing procedures
• Capture sales of Tours & Travel products and services of corporate companies
• Promote company products and services and provide Tours & Travel information to clients
• Provide feedback of complaints from clients to management to recommend improvements to the operational quality system
• Advise the General Manager of new developments and strategies of competitors and suggest recommendations to gain competitive edge
• Undertake market research, both locally and internationally, to identify and capture new potential clients
• Provide after-sales service and attend to complaints
• Meet individual sales targets given by the General Manager
• Assist with flight reservations, handle flight itineraries, and manage planning and quotations
• Respond to client RFI (request for information) or RFP (request for proposal)

About you

• Minimum Diploma with 2-3 years' experience in handling Incentive travel/Conference (M.I.C.E)
• Excellent communication and interpersonal skills
• Exemplary sales skills and client-oriented approach
• Fluent in written and spoken English and Bahasa Malaysia
• Proficient in MS Office application
• Knowledge of basic Reservation & Ticketing system would be an added advantage
• Possess own transport

MALAYSIAN CITIZENS ONLY

(We regret to inform that only shortlisted candidates will be notified)

5 days' work per week

• EPF
• Socso
• EIS
• Performance based bonuses and increments
• Group Hospitalisation & Surgical Insurance (GHS)
• Outpatient medical benefits
• Reskilling and Upskilling Training
• Company Annual Dinner / Family Outing / Company Trip