Sales Executive

Hilton; Malaysia; On-site; MYR 45,000 - 89,000; Full time

Job summary

Hilton Malaysia is seeking an events banquet coordinator responsible for responding to guest enquiries by telephone and walk-ins, assessing function requirements, and reserving venues in the banquet system. You will prepare proposal letters with timely responses per SOP.

You will maintain accurate bookings in Delphi, follow up on proposals, coordinate show rounds, conduct site inspections, and initiate upselling to maximise net profit while upholding professional client relations across

Qualifications

• Respond to enquiries within SOP timeframes (8–24 hours).
• Prepare proposal letters based on client requirements.
• Maintain accuracy of all reservations in the banquet system.
• Follow up on proposals and finalize arrangements.
• Upsell to maximise net profit while controlling expenses.

Responsibilities

• Respond to enquiries for functions by telephone and walk-in guests.
• Conduct site inspections in the absence of Sales management.
• Assess function requirements and reserve venues accordingly.
• Prepare proposals and ensure timely responses per SOP.
• Maintain reservations in the Delphi Banquet Reservation System.
• Expedite traces daily to maintain forecast accuracy.
• Follow up with clients on proposals and finalize contracts.
• Schedule appointments and manage meeting calendars.

Skills

Customer service

Communication

Sales

Banquet reservations

Telephone handling

Tools

Delphi

Job description

Respond to enquiries for functions (by telephone and walk-in guest).

Conduct site inspection in the absence of respective Sales Manager / Senior Sales Manager.

Assess the physical requirements opf the proposed function (no. of pax, time, and type of function) and reserve an appropriate venue for the client in the banquet reservation system.

Prepare proposal letter based on the clients' requirements, ensures 8 hours response time or not more than 24 hours based on the department SOP.

Maintain accuracy of all reservations and other data in Banquet Reservation System (Delphi)

To expedite all traces on daily basis of all reservation made in the Banquet Reservation System, i.e. prospect, wait list, etc to maintain forecast accuracy.

Follow up with clients on proposals and finalize all the arrangements in contract.

Answer and place telephone calls based on the company set standard.

Keep track of appointments and various meeting schedules.

Up-selling whenever possible as well as control expenses relating to the groups or function to ensure maximum net profit.

Project an image of discretion at any time while maintaining good relations with clients and all operating sections.

• Performs any assignments as may be delegated by DOS / ADOS / Managers (GC&E).