Sales Development Representative - English Speaker

SUMMITNEXT TECHNOLOGIES SDN. BHD.; Kuala Lumpur; On-site; MYR 31,000 - 33,000; Full time

Benefits offered by this job

Basic salary

Commission

Training

Medical leave

SOCSO/EPF

Maternity leave

Job summary

SummitNext Technologies Sdn. Bhd. is seeking a proactive Sales Development Representative in Malaysia to drive outbound telemarketing campaigns and qualify leads.

You will target potential and existing customers, set qualified appointments for the sales team, and maintain accurate CRM records while building lasting relationships. Fluency in English is required; Mandarin is a plus; immediate start date.

Qualifications

• Minimum 1 year in telemarketing, telesales, business development, inside sales, or similar.
• Experience in outbound calling and setting appointments.
• Proven track record of generating qualified leads and securing sales appointments by phone.
• Experience in BPO, call centre, telesales, telemarketing, inside sales, or business development preferred.
• Excellent English spoken and written communication.
• Mandarin speaking is an advantage.
• Confident handling objections and challenging conversations.
• Good time management and organisational skills.

Responsibilities

• Conduct outbound telemarketing calls to potential and existing customers using provided databases and leads.
• Engage customers professionally, understand needs, and identify sales opportunities.
• Present, promote, and explain products and services with persuasive, consultative communication.
• Qualify leads and set appointments for the sales team based on criteria.
• Follow up with leads from marketing campaigns and other sources.
• Achieve and exceed weekly and monthly calling, lead, appointment, and sales targets.
• Maintain accurate CRM records of interactions, lead status, calls, and appointments.
• Build and maintain strong customer relationships.
• Collaborate with the sales team to ensure smooth handovers of leads and qualified appointments.
• Identify opportunities for upselling and cross-selling.

Skills

Outbound telemarketing

Lead generation

Appointment setting

Communication

Persuasive selling

Time management

Resilience

Education

SPM or equivalent

Tools

CRM systems

MS Office

Job description

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence. As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Sales Development Representatives.

Job Description

Conduct outbound telemarketing calls to potential and existing customers using the provided database and leads.

Engage customers professionally, understand their needs, and identify potential sales opportunities.

Present, promote, and explain products and services using persuasive and consultative communication skills.

Qualify leads and successfully set appointments for the sales team based on defined criteria.

Follow up consistently with leads generated through marketing campaigns, databases, and other sources.

Achieve and exceed weekly and monthly calling, qualified lead, appointment-setting, and sales targets.

Maintain accurate records of customer interactions, lead status, call outcomes, and appointments in the CRM system.

Build and maintain strong, long-lasting customer relationships.

Handle customer objections, rejection, and enquiries professionally.

Collaborate closely with the sales team to ensure qualified appointments and leads are properly handed over.

Identify opportunities for upselling and cross-selling products and services.

Job Requirements

Nationality: Malaysian

Minimum 1 year of proven experience in telemarketing, telesales, business development, inside sales, or a similar customer-facing sales role.

Strong outbound telemarketing experience required, particularly calling customers and setting appointments.

Proven track record of generating qualified leads and securing sales appointments over the phone.

Experience in BPO, call centre, telesales, telemarketing, inside sales, or business development highly preferred.

Excellent English communication skills (spoken and written) required.

Mandarin-speaking ability will be an advantage.

Confident in handling objections, rejection, and difficult customer conversations.

Persuasive, persistent, and results-oriented with a positive attitude and strong resilience.

Good time management and organisational skills.

Working knowledge of CRM systems and relevant computer applications.

Minimum SPM qualification or equivalent.

Benefits and Perks

Basic Salary: RM2,800 – RM3,000

Commission Pay

Training Provided

Medical Leave

EPF & SOCSO

Maternity Leave

Working Hours

Monday to Friday, 9:00 a.m. – 6:30 p.m.

Following Singapore Public Holiday schedule

Expected Start Date: Immediate

SummitNext, a Malaysia-based "Tech Driven CX company" founded by outsourcing experts. Delivers CX for clients, big or small, with cost-effective solutions. Our innovative tech and training programs bridge the CX talent gap.