Sales Cun Customer Service
KAILI AIRCON TRADING SDN. BHD.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
KAILI AIRCON TRADING SDN. BHD. is seeking a sales and customer service professional to handle inquiries across walk-in, phone, WhatsApp, and online channels.
You will recommend air-conditioning products, prepare quotations, and manage the full sales cycle from quotation to after-sales support. You will coordinate installation schedules with Operations and Technical teams, handle inquiries professionally, and strive to achieve monthly sales targets while maintaining strong customer relationships.
Qualifications
- Excellent communication and customer service skills.
- Sales-driven, proactive, and responsible.
- Able to communicate professionally with customers and work with team.
Responsibilities
- Attend to walk-in, telephone, WhatsApp and online customer enquiries.
- Recommend suitable air-conditioning products, accessories and installation packages.
- Prepare quotations, sales orders, invoices and receipts.
- Follow up with customers on quotations, enquiries and sales opportunities.
- Coordinate installation schedules with the Operations and Technical teams.
- Handle customer complaints and after-sales enquiries professionally.
- Achieve monthly sales targets and maintain good customer relationships.
- Check product availability and assist with stock and inventory updates.
- Process customer payments and operate the POS system accurately.
- Prepare daily sales reports and maintain proper sales records.
Skills
Tools
Job description
This is a sales and customer service role in the air-conditioning industry. You will attend to customer enquiries via multiple channels, recommend suitable products and installation packages, and manage the full sales cycle from quotation to after-sales support.
Attend to walk-in, telephone, WhatsApp and online customer enquiries
Recommend suitable air-conditioning products, accessories and installation packages
Prepare quotations, sales orders, invoices and receipts
Follow up with customers on quotations, enquiries and sales opportunities
Coordinate installation schedules with the Operations and Technical teams
Handle customer complaints and after-sales enquiries professionally
Achieve monthly sales targets and maintain good customer relationships
Check product availability and assist with stock and inventory updates
Process customer payments and operate the POS system accurately
Prepare daily sales reports and maintain proper sales records
Good communication and customer service skills
Sales-oriented, proactive and responsible
Able to communicate professionally with customers
Basic computer skills and familiar with WhatsApp
Familiar with AutoCount accounting/business management system
Able to work independently and as part of a team
Experience in Sales, Customer Service or Air-Conditioning Industry is an advantage
Fresh candidates with a positive attitude are encouraged to apply
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