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Jora Malaysia is seeking a capable Sales Support Officer to provide comprehensive administrative and operational assistance to the Sales Team. You will prepare cost estimates, quotations and commercial proposals, coordinating with Design, Project, Production, Purchasing and Logistics to meet tight timelines.
You will process sales orders, maintain customer records, liaise with clients on POs and documentation, and support meetings, site visits and project updates.
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
Provide comprehensive administrative and operational support to the Sales Team to ensure smooth and efficient day-to-day sales activities.
Prepare cost estimates, quotations, and commercial proposals based on project requirements, supplier costs, and internal pricing guidelines.
Coordinate with internal departments, including Design, Project, Production, Purchasing, and Logistics, to ensure projects progress according to agreed requirements and timelines.
Process and manage Sales Orders (SO), ensuring all product specifications, quantities, pricing, delivery requirements, and customer information are accurate and properly recorded in the system.
Maintain and update customer databases, sales records, project information, quotations, orders, and other relevant documentation.
Liaise with clients on quotations, purchase orders, documentation, delivery schedules, project updates, and other sales-related matters.
Assist the Sales Team in coordinating client meetings, site visits, presentations, project discussions, and follow-up activities.
Coordinate with suppliers and subcontractors to obtain costing, material prices, lead times, and other information required for quotation preparation.
Follow up with suppliers and internal departments to ensure costing and project information are received accurately and on time.
Prepare and coordinate Certificate of Origin (COO) documentation and handle applications under relevant Free Trade Agreements (FTA) where applicable.
Coordinate shipment bookings, liaise with freight forwarders and logistics providers, and monitor shipment and delivery status.
Prepare and maintain relevant shipping, export, customs, and project documentation as required.
Assist in monitoring quotation, order, production, and delivery status and follow up with relevant parties to ensure deadlines are met.
Support the preparation of sales reports, project updates, costing analysis, and other management reports when required.
Ensure proper filing and documentation of sales-related records for easy reference and audit purposes.
Assist with tender submissions, project costing, and other sales-related documentation where required.
Perform general office administration and undertake other ad-hoc duties and responsibilities as assigned by the Sales Manager or Management.
Requirements
Diploma or Bachelor’s degree in Business Administration, Marketing, or related field
Proven experience in a sales support or coordination role is preferred
Strong organizational and multitasking skills
Good communication and interpersonal skills
High attention to detail and accuracy
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Ability to work independently and as part of a team
Experience in project coordination or tender processes
Ability to handle multiple projects in a fast-paced environment