Sales Coordinator (Omnicommerce) - Penang RM3500

Adecco Portugal; Penang; On-site; MYR 42,000 - 68,000; Full time

Job summary

Adecco Portugal is seeking a proactive Sales Associate to drive merchant acquisition for our Omnicommerce program in Penang. You will identify and prospect food-and-beverage merchants, conduct cold calls, and deliver compelling product demonstrations.

This role emphasizes relationship-building, onboarding, and ongoing account management, with structured training and clear pathways for long-term career development in a fast-growing commerce team.

Qualifications

• Experience acquiring new merchants and managing B2B relationships.
• Ability to conduct cold calls, face-to-face visits, and present solutions.
• Proven track record of improving GMV and transaction volume.

Responsibilities

• Identify, prospect, and acquire new F&B merchants.
• Negotiate terms and close new business opportunities.
• Manage merchant relationships and conduct business reviews.
• Maintain CRM and documentation.
• Perform market analysis to inform growth strategy.

Skills

Merchant acquisition

Business development

Cold calling

CRM

Account management

Market analysis

Growth strategy

Upselling

Tools

CRM software

Job description

• Applicable when urgent business requirements arise

Working Hours

• Monday to Friday
• 10:00 AM - 7:00 PM

Key Responsibilities

1. Merchant Acquisition & Business Development (70%)

• Identify, prospect, and acquire new F&B merchants.
• Conduct cold calls, canvassing, and face-to-face merchant visits.
• Build and maintain a healthy sales pipeline.
• Present and demonstrate Omnicommerce solutions to potential merchants.
• Negotiate commercial terms and close new business opportunities.
• Drive merchant onboarding and activation.
• Generate own sales leads and business opportunities.

2. Account Management & Administration (30%)

• Manage existing merchant relationships.
• Conduct business reviews with merchants.
• Provide consultation to improve merchant performance.
• Submit sales cases and supporting documentation accurately.
• Resolve merchant concerns and operational issues.
• Maintain CRM and internal system updates.

3. Market Analysis & Growth Strategy

• Conduct market mapping and competitor analysis.
• Monitor sales performance metrics and merchant growth.
• Recommend strategies to increase GMV and transaction volume.
• Identify upsell and cross-sell opportunities.

What You'll Be Working On

The program offers comprehensive training covering:

• Prospecting
• Account management
• Upselling strategies
• Business growth consultation

This role is designed as a long-term career opportunity with skill development applicable to future commercial projects.

Typical Day-to-Day Activities

• Cold calling prospective merchants
• Conducting merchant visits across Penang
• Performing product presentations and sales pitches
• Negotiating commercial terms
• Following up on leads and opportunities
• Campaign submission and deadline management
• Conducting merchant business reviews
• Updating internal systems and documentation