Sales Coordinator (Hotel)

Wyndham Grand i-City; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

Wyndham Grand i-City, Shah Alam, is seeking a proactive Sales Coordinator to support the Sales & Marketing team in coordinating daily activities, handling client enquiries, and providing administrative support for corporate accounts, group bookings, and events.

Ideal candidates hold a diploma or bachelor’s degree in hospitality, business, or marketing, with 1–2 years’ hotel sales or admin experience. Strong communication, organization, and teamwork are essential; Opera PMS knowledge is a plus.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, Marketing, or related field.
• 1–2 years in hotel sales, hospitality, front office, or administrative support.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office; Opera PMS knowledge is a plus.

Responsibilities

• Provide administrative and operational support to the Sales & Marketing team.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Teamwork

Customer service

Education

Diploma/Bachelor's in Hospitality/Business/Marketing

Tools

Opera PMS

Job description

Location: Wyndham Grand i-City, Shah Alam
Employment Type: Full-time

Job Summary

Wyndham Grand i-City is seeking a proactive and detail-oriented Sales Coordinator to support the Sales & Marketing team in coordinating daily sales activities, managing client enquiries, and providing administrative support. The successful candidate will play a key role in ensuring smooth coordination of corporate accounts, group bookings, meetings, incentives, conferences, exhibitions (MICE), and events while delivering exceptional service to our clients.

Key Responsibilities

Provide administrative and operational support to the Sales & Marketing team.

Prepare quotations, proposals, contracts, and other sales-related documents.

Coordinate corporate, MICE, group room bookings, and event arrangements.

Liaise with clients regarding enquiries, booking confirmations, and follow-up requests.

Coordinate with Front Office, Reservations, Housekeeping, Finance, and other departments to ensure seamless execution of guest bookings and events.

Prepare Banquet Event Orders (BEOs), function sheets, rooming lists, and related operational documents.

Maintain accurate sales records, contracts, customer databases, and filing systems.

Monitor booking status and ensure all documentation is completed accurately and on time.

Prepare weekly, monthly, and ad-hoc sales reports.

Arrange client meetings, site inspections, and hotel familiarization visits.

Respond to telephone and email enquiries professionally and promptly.

Support the Sales team in achieving departmental goals and revenue targets.

Perform any other duties assigned by the Director of Sales & Marketing or Management.

Requirements

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field.

Minimum 1–2 years of experience in hotel sales, hospitality, front office, customer service, or administrative support. Fresh graduates with relevant internship experience are encouraged to apply.

Excellent communication and interpersonal skills.

Strong organizational, coordination, and multitasking abilities.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Knowledge of Opera PMS or other hotel management systems will be an added advantage.

Able to work independently, prioritise tasks, and perform well in a fast-paced hospitality environment.

Positive attitude, customer-focused, and a strong team player.

Why Join Us?

Be part of an internationally recognised Wyndham brand.

Opportunities for career growth and professional development.

Work in a dynamic and collaborative hospitality environment.

Attractive employee benefits and training opportunities.