Sales Coordinator

Falcon Safe Marketing; Meru; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a Sales Support/Coordinator to assist the sales team with documentation, quotations, and order processing. The role includes maintaining accurate sales records and updating customer information in the system to ensure smooth operations.

You will coordinate customer orders for safety boxes and related security products, follow up on quotations, and liaise with warehouse and logistics to ensure timely delivery.

Qualifications

• 1–3 years of experience in sales coordination, sales administration, or customer service.
• Experience in security products, safety boxes, or hardware industry is an advantage.
• Strong MS Office skills and ability to manage multiple tasks efficiently.

Responsibilities

• Assist the sales team in sales documentation and preparation of quotes.
• Coordinate and process customer orders for safety boxes and related security products.
• Maintain accurate sales records and update customer information in the system.

Skills

Sales coordination

Customer service

Communication

Organizational skills

Education

Diploma or Bachelor's Degree in Business Administration, Marketing, or related field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist the sales team in sales documentation.

Coordinate and process customer orders for safety boxes and related security products.

Maintain accurate sales records and update customer information in the system.

Follow up with customers on quotations and order confirmations.

Key Responsibilities

1. Sales Support

• Assist the sales team in sales documentation.
• Coordinate and process customer orders for safety boxes and related security products.
• Maintain accurate sales records and update customer information in the system.
• Follow up with customers on quotations and order confirmations.

2. Customer Coordination

• Act as the point of contact between customers and the sales team.
• Handle customer enquiries regarding product specifications, pricing, and delivery timelines.
• Provide timely responses to customer requests and ensure high service standards.

3. Order Processing & Documentation

• Prepare and process sales orders, invoices, delivery orders, and related documents.
• Coordinate with warehouse and logistics teams to ensure timely product delivery.
• Ensure all documentation is properly filed and recorded.

4. Sales Administration

• Support sales reporting and prepare periodic sales reports for management.
• Monitor order status and update sales team on progress.
• Assist in maintaining product price lists, catalogues, and marketing materials.

5. Coordination with Internal Teams

• Work closely with production, warehouse, logistics, and finance departments.
• Ensure proper communication regarding order fulfillment and delivery arrangements.
• Assist in resolving order discrepancies or delivery issues.

6. Other Duties

• Support sales events, exhibitions, or product demonstrations when required.
• Perform other administrative or coordination duties assigned by management.

Job Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Marketing, or related field.

Experience

• 1-3 years of experience in sales coordination, sales administration, or customer service.
• Experience in security products, safety boxes, or hardware industry is an advantage.

Skills

• Strong organizational and multitasking abilities.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work under pressure and meet deadlines.

Personal Attributes

• Detail-oriented and responsible.
• Proactive and problem-solving mindset.
• Good teamwork and coordination skills.