Sales Coordinator

TRADER MAX Sdn Bhd; Kapar; On-site; MYR 33,000 - 56,000; Full time

Job summary

TRADER MAX Sdn Bhd is seeking a motivated Sales Coordinator to strengthen relationships with existing customers, ensure timely payments, and support daily sales operations. You will process repeat orders and coordinate with warehouse and transport teams for smooth deliveries.

The role emphasizes customer service, order fulfilment, and administrative tasks, with opportunities to contribute to upselling and cross-selling among existing clients.

Qualifications

• Fresh graduate or no experience is welcome to apply.
• Excellent verbal and written communication skills.
• Strong interpersonal and negotiation abilities.
• Attention to detail and good organizational skills.
• Proficiency in MS Office (Excel, Word, Outlook).

Responsibilities

• Maintain relationships with existing customers and follow up on payments.
• Process repeat orders and coordinate with relevant teams for fulfilment.
• Provide after-sales support and handle customer inquiries and issues.
• Coordinate with warehouse and transport for stock, delivery schedules, and order arrangements.
• Update CRM records and identify upsell or cross-sell opportunities with existing clients.
• Assist field sales with backend coordination and reporting tasks.

Skills

Communication skills

Interpersonal & negotiation

Attention to detail

MS Office

CRM software

Tools

CRM software

Invoicing software

Order processing software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a motivated and customer-focused Sales Coordinator to join our team. This role is primarily responsible for maintaining strong relationships with existing customers, ensuring timely payment collection, processing repeat orders, supporting daily sales operations, and providing excellent customer service and follow-up.

The candidate should also be able to handle relevant daily operational and administrative duties, including coordination, documentation, and communication with the warehouse and transport team to ensure smooth order fulfilment and delivery.

Key responsibilities

Payment Collection & Follow-Up

• Contact customers regularly to follow up on outstanding payments.
• Maintain records of payment commitments and ensure timely reminders.
• Coordinate with the Accounts Department to reconcile payment issues.

Customer Relationship Management

• Maintain strong and ongoing relationships with existing clients.
• Provide after-sales support to ensure customer satisfaction.
• Act as a point of contact for customer issues, feedback, or service requirements.

Order Management

• Process repeat orders promptly and accurately.
• Coordinate with the relevant team for order fulfilment.
• Ensure timely delivery and proper communication with customers.

Operational & Administrative Coordination

• Handle daily administrative and operational tasks related to sales and order processing.
• Prepare and maintain relevant sales, order, delivery, and customer documentation.
• Coordinate closely with the warehouse and transport team regarding stock availability, delivery schedules, and order arrangements.
• Follow up on delivery status and assist in resolving operational issues where necessary.
• Update customer records and contact details in the CRM or internal database.
• Identify upselling or cross-selling opportunities with existing clients.
• Support the field sales team with follow-up, coordination, and backend administrative tasks as required.

Requirements:

• Fresh graduate or no experience is welcome to apply.
• Excellent verbal and written communication skills.
• Strong interpersonal and negotiation abilities.
• Attention to detail and good organizational skills.
• Familiarity with CRM systems, invoicing, or order processing software is a plus.
• Proficiency in MS Office (Excel, Word, Outlook).
• Able and willing to handle, coordinate, or process alcohol-related products as part of the Company’s business operations, where required.