Sales Coordinator

Prima Millennia; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Laptop and mobile phone provided

Yearly performance bonus

5 days' work week (Mon–Fri, 10:00–18:

Job summary

Jora Malaysia is seeking a customer support specialist to handle online inquiries and deliver daily operational tasks from our Malaysia office. You will engage customers through Facebook, Instagram and TikTok, respond to inquiries and provide guidance on our services.

The role requires at least 1–2 years in customer service or sales, strong English/Malay/Mandarin skills, and a collaborative, multitasking mindset. An immediate start is advantageous and a performance bonus is offered.

Qualifications

• Diploma or higher in Marketing, Business Administration, Management or related field.
• 1–2 years of experience in Customer Service or Sales.
• Proficient with basic computer tasks and social media platforms (Facebook/Instagram/TikTok).
• Excellent written and verbal communication skills.
• Cheerful, proactive, able to work independently and as part of a team.
• Fluent in English, Malay and Mandarin.

Responsibilities

• Provide excellent customer support via Facebook, Instagram or TikTok.
• Monitor and respond to customer inquiries and feedback.
• Provide support and user guidance for the Company's services and products.
• Build trust through open and interactive communication.
• Perform other related duties as assigned by your superior.

Skills

Excellent communication

Teamwork

Multitasking

Social media literacy

Independent worker

Education

Diploma in Marketing / Business Administration / Management or related

Tools

Facebook

Instagram

TikTok

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The incumbent is responsible for handling online enquiries from customers with daily customer support and operational tasks.

Key responsibilities

• Provide excellent support experience to customers via Facebook, Instagram or TikTok
• Monitor and respond to customer inquiries and feedback
• Provide support and user guidance for the Company's services and products
• Build sustainable relationships of trust through open and interactive communication
• Perform other related duties within your scope as assigned by your immediate superior

About you

• Possess at least a Diploma in Marketing, Business Administration, Management or any related field
• At least 1-2 years working experience in Customer Service or Sales
• Basic computer literacy and familiar with social media such as Facebook and Instagram
• Excellent communication skills (written and oral)
• Cheerful personality, able to work independently and as a team
• Able to perform multitasking and easily adapt to fast-paced working environment
• Fluent in English, Malay, and Mandarin language to effectively communicate with our diverse client base and stakeholders.
• Able to commence immediately is an advantage

Yearly performance bonus

Good career prospect

Laptop and mobile phone provided

5 days' work week (Monday to Friday, 10:00 am - 6:30 pm)