Sales Coordination & CRM Specialist (Pre/Post-Sales)

KS IT Solutions Sdn Bhd

Shah Alam

On-site

MYR 36,000 - 60,000

Full time

2 days ago

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Job summary

KS IT Solutions Sdn Bhd in Shah Alam seeks a Sales Coordinator to support pre-and post-sales activities and ensure smooth order processing. You will qualify inbound leads, maintain CRM hygiene, and track deal progress while coordinating handover to Customer Success or Onboarding teams.

Experience in sales coordination or related roles, with strong Bahasa Melayu and/or English communication skills, is preferred.

Qualifications

Minimum SPM or Diploma in Business Administration, Marketing, Sales, or related fields.
0–1 years of experience in sales coordination, sales support, administrative, or customer service roles.
Strong communication skills in Bahasa Melayu and/or English (Mandarin is an advantage).
Customer-focused with strong interpersonal skills.

Responsibilities

Qualify and follow-up inbound leads from marketing campaigns, web forms, and events based on defined criteria.
Maintain high standards of CRM hygiene by ensuring all opportunities, activities, notes, and deal stages are updated accurately and promptly.
Track deal progress and flag delays, missing information, or risks to the Sales Manager.
Submit confirmed/won deals to Operations, Finance, or Fulfilment teams for order processing.
Coordinate internal handover documentation to ensure a smooth transition to Customer Success or Onboarding teams.
Support renewal and upsell preparation by generating reports on upcoming renewals, contract status, and customer usage data.