Sales Consultant PF - Southern

RHB Group; Johor; On-site; MYR 39,000 - 61,000; Full time

Job summary

RHB Group in Malaysia seeks a results-driven sales professional to promote Personal Financing products and deliver exceptional customer experiences. You will set and execute sales plans, engage prospective customers, and cross-sell retail banking products with a proactive, service-oriented approach.

The role emphasizes building relationships within the local community, meeting individual targets while contributing to group KPIs, and maintaining high standards of compliance and customer service

Qualifications

• Bachelor degree required or equivalent.
• Ability to sell PF products and cross-sell banking solutions.
• Strong communication and negotiation capabilities.

Responsibilities

• Solicit and promote PF products to meet targets.
• Deliver high-quality customer experiences aligned with bank standards.
• Proactively plan sales activities and follow up with customers.
• Maintain compliant operations and promote the bank's image.

Skills

Sales

Customer service

Negotiation

Interpersonal skills

Education

Bachelor Degree - Any related field

Job description

Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills