Sales Consultant, PF

RHB Bank Berhad; Miri; On-site; MYR 39,000 - 61,000; Full time

Job summary

RHB Bank Berhad in Malaysia seeks an enthusiastic Personal Financing Sales professional to solicit and promote PF products, delivering superior customer experience and achieving KPIs. You will set appointments, engage with new to bank customers, and cross-sell other retail banking products in a fast-paced environment.

You will ensure compliance with bank policies and maintain a high standard of service while building relationships within the local community.

Qualifications

• Bachelor degree in any related field.
• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision.
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service orientation.
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment.
• Ability to relate and connect to local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute towards to achievement of Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, Credit Cards, Deposits etc.
• Ensure high standard of customer experience in line with the quality and standards set by the Bank.
• Ensure compliance to the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.

Skills

Sales skills

Negotiation

Interpersonal skills

Communication

Finance knowledge

Basic IT skills

Licenses for portfolio

Education

Bachelor degree in related field

Job description

Primary Objective

• Solicit and promote sales of Personal Financing(PF) products to achieve business KPIs
• Deliver superior customer experience

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills

RHB Culture

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.