Sales Consultant, PF

RHB Bank Berhad; Plentong; On-site; MYR 30,000 - 55,000; Full time

Job summary

RHB Bank Berhad in Malaysia seeks a dedicated sales-focused professional to promote Personal Financing products and deliver superior customer service. You will formulate sales plans, engage with prospective customers, and cross-sell additional banking products in a fast-paced environment.

The role requires a Bachelor’s degree, 1 year of sales/customer service experience, relevant licenses, and strong communication and negotiation skills to contribute to key business KPIs.

Qualifications

• Bachelor Degree in any related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• Strong selling and negotiation skills.

Responsibilities

• Solicit and promote sales of PF products.
• Achieve individual sales targets and contribute to Group targets.
• Prepare and execute sales plans for prospective customers using internal marketing and self-generated leads.
• Set appointments and carry-out sales calls for new to bank customers.
• Cross-sell other retail banking products such as ASB, PF-i, credit cards.
• Ensure high standard of customer experience and comply with bank policies.

Skills

Sales

Customer service

Communication

Negotiation

Interpersonal skills

Education

Bachelor Degree

Job description

Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skillsStrong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.