Sales Associate (Pavilion)

Versace Asia Pacific Ltd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Versace Asia Pacific Ltd is seeking a dynamic luxury retail professional in Kuala Lumpur to drive sales and manage client relationships. You will collaborate with management to hit targets, elevate product knowledge, and deliver an elevated Versace experience to high-value clients.

The role requires proven luxury retail experience, strong communication, and proficient computer skills, including retail sales systems, Word, Excel, and email.

Qualifications

• 3+ years’ experience in luxury retail.
• Computer skills to include operation of retail sales system, Word, Excel and email.

Responsibilities

• Partner with management to strategically achieve sales targets.
• Strive to increase brand and product knowledge.
• Master selling skills to satisfy customer needs.
• Take action to maximize sales opportunities across all categories.
• Embrace and promote the Retail Excellence Program with clients and staff.
• Build strong partnerships with clients, peers, and management through effective communication.
• Ensure superior customer service standards to meet expectations.
• Act as brand ambassador to develop relationships with new customers and VIPs.
• Deliver the Versace experience to increase customer loyalty.
• Drive results through elevated customer experience during and after sale service.

Skills

Luxury retail

Retail sales system

Word

Excel

Email

Tools

Retail sales system

Word

Excel

Email

Job description

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max.

It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

Job Responsibilities:

Business Development & Client Management

Partner with management team to strategically achieve sales targets

Strive to always increase brand and product knowledge

Master selling skills to satisfy customer needs

Take action to maximize the sales opportunity on all categories

Embrace and promote our Retail Excellence Program with both clients and staff

Build strong partnerships with clients, peers, and managementthrough effective communication

Ensure superlative customer service standards, to meet customer expectations

Act as brand ambassador to build relationships with new customers and VIP clientele

Deliver the ultimate Versace experience to increase customer loyalty

Drive results through delivering an elevated customer experience both during and after sale service

CRM

Capture customer data all the time

Proactively take possible actions to maintain a long-term relationship with customers

Participate in the organization of In-store & Promotional events

Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.

Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

Remain in compliance with operational and company policies and procedures

YOU’LL NEED TO HAVE

3 + years’ experience in luxury retail

Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

An entrepreneur with the ability to drive results

Well connected with a strong ability to engage

Elevated customer service skills; a true fashion expert with a passion for sales

Exceptional verbal and written communication skills

A positive, outgoing, high-energy personality able to thrive within a high paced environment

Diversity and inclusion are integral to Versace's DNA. We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated. We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business. Our doors are open to all.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F

Luxury & Designer Goods Retail 51-100 employees

Versace is one of the world's most famous luxury fashion houses. It is proudly Italian and independently owned by the Versace family. It produces luxury goods under the Artistic Direction of Donatella Versace.

The key elements, also known as the DNA of the Maison, include leather & studs, Metal Mesh, Color & Print and Baroque Aesthetics. These elements are often inspired by Arts & Artists, Theater & Ballet, and Celebrity Culture.

From the beginning, Versace has brought together the worlds of fashion and mythology. This is symbolized by the Versace logo – the head of Medusa – and the repeated interlocking pattern known as the Greek key.

The company designs, manufactures, distributes and retails luxury products ranging from the haute couture of Atelier Versace, to prét-à-porter collections, from jewelry to perfumes, from home furnishings to fine porcelain art de la table collections, from watches to interior design projects.

Versace operates as a lean organization, developing leadership and excellence with the most talented, extraordinary, world class people.

Versace is one of the world's most famous luxury fashion houses. It is proudly Italian and independently owned by the Versace family. It produces luxury goods under the Artistic Direction of Donatella Versace.

The key elements, also known as the DNA of the Maison, include leather & studs, Metal Mesh, Color & Print and Baroque Aesthetics. These elements are often inspired by Arts & Artists, Theater & Ballet, and Celebrity Culture.

From the beginning, Versace has brought together the worlds of fashion and mythology. This is symbolized by the Versace logo – the head of Medusa – and the repeated interlocking pattern known as the Greek key.

The company designs, manufactures, distributes and retails luxury products ranging from the haute couture of Atelier Versace, to prét-à-porter collections, from jewelry to perfumes, from home furnishings to fine porcelain art de la table collections, from watches to interior design projects.

Versace operates as a lean organization, developing leadership and excellence with the most talented, extraordinary, world class people.