Boutique Manager (Luxury Retail)

LUXASIA; Kuala Lumpur; On-site; MYR 56,000 - 112,000; Full time

Benefits offered by this job

Market-aligned salary

Sales commissions

Employee Product Privileges

Medical insurance

Diverse Culture

Diversity culture

Job summary

A leading luxury beauty firm in Kuala Lumpur seeks a dynamic Sales and Customer Service Manager. The role involves driving sales, managing a high-performing team, and ensuring exceptional customer service. Candidates should have 3-5 years in luxury retail and strong leadership skills. The position also requires advanced makeup knowledge and a passion for the beauty industry. Benefits include a competitive salary, bonuses, and comprehensive training opportunities, fostering a culture of excellence and inclusivity.

Qualifications

• Minimum 3-5 years of experience in luxury retail, beauty, or cosmetics with managerial experience.
• Ability to train teams on makeup techniques and product knowledge.
• Strong understanding of clienteling, CRM, and luxury selling techniques.
• Proven track record of hitting sales KPIs.
• Excellent communication and leadership skills.

Responsibilities

• Achieve monthly counter sales targets and plan targets for team.
• Manage and motivate team members to excel.
• Ensure high levels of service and proper operations at the counter.
• Maintain highest level of client service.
• Lead recruitment and coaching of counter team.
• Oversee counter events and CRM initiatives.
• Ensure counter operations run smoothly.

Skills

Luxury retail experience

Team training and leadership

Clienteling skills

Exceptional customer service

Education

Professional Makeup Certification

Advanced beauty training

Tools

POS systems

Retail software

MS Office

Job description

LVMH Fragrance Brands brings together the savoir-faire of two iconic Maisons: Parfums Givenchy and Kenzo Parfums, creating highly desirable and bold fragrance and beauty products.

Joining LVMH Fragrance Brands means:

• Being continually inspired by our couture heritage,
• Being part of a positive transformation where your entrepreneurial spirit can flourish,
• Being empowered,
• Being beautifully creative while raising the standards of operational excellence

Our unique spirit is promoted daily by our talents throughout the world acting with Determination, Agility, Realism and Empathy, encapsulating our 4 core key attitudes in the acronym DARE.

Join us and DARE to be entrepreneurs of beauty!

SALES AND CUSTOMER SERVICE

• Ensure achievement of monthly counter sales targets set
• To plan and disseminate targets to counter team members and monitor daily/weekly, their achievement rate
• Monitor IPT/AUS of each team member and work towards increasing each component with Retail team
• Consciously maximize sales by link and cross selling and ensure BCs does the same
• Ensure highest level of service is delivered to all clients sincerely
• Consistently ensure all BCs are familiar with PRIDE, displaying it in their daily client interactions
• Take on recruitment of new members
• Manage all clients feedback and elevate to relevant departments
• Be the main point of contact for all counter related matters
• Actively assist and ensure excellence operations of all on counter events from CRM, PR etc

PEOPLE MANAGMENT

• Manage and motivate all team members on a daily & long-term basis
• Conduct regular coaching and appraisals for counter team members for the purpose of their development
• Constantly and efficiently communicate with Retail Supervisor, Office support team to relay all messages clearly and in a timely manner

MERCHANDISING/HOUSEKEEPING

• Maintain highest hygiene standards at all times by cleaning counter, testers and displays regularly
• To ensure counter reflects, at all times, the most current merchandising guidelines
• To ensure BCs check and carry out all duties listed on counter checklist before store opening
• Ensure availability of testers, printed materials and counter supplies at all times - giving feedback to retail team promptly

PERSONAL GROOMING

• To be in institutional uniform in accordance to guidelines
• Always portraying the highest standards of LFB Image at all times
• Only LFB products are allowed to be used during working hours

TEAMWORK

• To undertake specific and complete tasks as given by the Retail team
• To work closely with Retail Team to ensure all set objectives are achieved
• To ensure counter daily operations run smoothly
• To ensure POS system is always up to date with relevant price, discount codes
• To work with retailer's team to ensure operations of LFB within the store is taken care of

Requirements

• Minimum 3-5 years of experience in luxury retail, beauty, or cosmetics with at least 1-2 years of proven experience in a managerial or supervisory role
• Professional Makeup Certification from a recognized beauty academy or institution is preferably
• Advanced training or certifications in luxury beauty, skincare, or fragrance are an advantage
• Ability to train teams on makeup techniques, product knowledge, and Givenchy Beauty standards
• Track record of achieving and exceeding sales targets and KPIs
• Strong understanding of clienteling, CRM, and luxury selling techniques
• Passion for delivering exceptional luxury customer service
• Proficiency in POS systems, retail software, and MS Office
• Flexible to work shifts, weekends, and holidays

Benefits

• Market-aligned salary and performance-based incentives
• Sales commissions or bonuses for eligible retail roles
• Employee Product Privileges
• Opportunities for internal mobility across LVMH maisons and regions
• Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
• Medical insurance coverage, mental wellbeing support
• Inclusive & Diverse Culture