Luxury Retail Sales & VIP Client Concierge

Versace Asia Pacific Ltd; Kuala Lumpur; On-site; MYR 50,000 - 89,000; Full time

Job summary

Versace Asia Pacific Ltd is seeking a dynamic Sales Associate for its Kuala Lumpur boutique. You will partner with management to achieve sales targets, enhance product knowledge, and deliver the ultimate Versace experience to our clients.

Ideal candidates have 3+ years in luxury retail, strong communication, and proficiency with retail systems (POS), Word, and Excel. Elevate customer service and build VIP relationships in a fast-paced environment.

Qualifications

• 3+ years' experience in luxury retail.
• Computer skills to include operation of retail sales system, Word, Excel and email.

Responsibilities

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service
• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique's community outreach program to maintain active social relationships with clients
• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
• Remain in compliance with operational and company policies and procedures

Skills

Luxury retail experience

Tools

Retail POS system

Microsoft Word

Microsoft Excel

Email

Job description

Versace Asia Pacific Ltd is seeking a dynamic Sales Associate for its Kuala Lumpur boutique. You will partner with management to achieve sales targets, enhance product knowledge, and deliver the ultimate Versace experience to our clients.

Ideal candidates have 3+ years in luxury retail, strong communication, and proficiency with retail systems (POS), Word, and Excel. Elevate customer service and build VIP relationships in a fast-paced environment.