Sales Assistant_ Isetan Gardens

Samsonite International S.A; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur is seeking store leadership to drive service excellence and productivity. The role focuses on coaching teams, resolving issues, and delivering consistent daily tasks while upholding brand standards.

You will lead by example, set goals, and partner with the Store Manager to address business challenges and develop plans that improve performance and customer satisfaction in a fast-paced retail environment.

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results