Sales Assistant_Part Time (Isetan KLCC)

Samsonite International S.A.; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur seeks an experienced Store Lead to drive daily store productivity and service excellence.

You will model service behaviors, coach the team, and own performance plans to ensure targets are met. This role requires strong leadership, ability to resolve conflicts, and collaboration with the Store Manager to address issues and implement training initiatives that raise the team and store results.

Qualifications

• Demonstrated leadership and ability to coach others.
• Ability to set and monitor productivity standards.
• Resolve customer/store issues efficiently.
• Inspires team to meet performance targets.
• Owns store productivity and personal accountability.

Responsibilities

• Take ownership of store productivity and personal performance.
• Set goals and hold team accountable for progress.
• Lead by example in service behaviors and standards.
• Ensure customer issues are resolved and escalate with Store Manager as needed.
• Complete daily tasks without compromising service quality.
• Resolve conflicts promptly and coach team members.
• Develop plans addressing key business issues to drive results.

Skills

Leadership

Coaching

Team development

Productivity management

Conflict resolution

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results