Sales and Marketing Admin

Europ Assistance; Petaling Jaya; On-site; MYR 39,000 - 61,000; Full time

Job summary

Europ Assistance in Malaysia seeks a detail-oriented Sales and Marketing Admin to support the sales and marketing teams with essential administrative, operational, and data-entry tasks.

You will process quotations, manage CRM records, handle inquiries, and coordinate with logistics and finance to keep orders and invoices moving efficiently.

Qualifications

• Diploma or Bachelor's degree in Business Administration, Marketing, Commerce or related field.
• 1–3 years of experience in sales administration, marketing support or customer service.
• Professional fluency in English (written and spoken).
• Proficiency in Microsoft Office Suite, especially Excel, for data tracking.
• Familiarity with CRM systems and basic digital collaboration tools.

Responsibilities

• Process sales documents: quotations, proforma invoices, sales orders, purchase orders, and contracts.
• Maintain CRM databases: update and audit customer data and sales pipelines.
• Handle inbound inquiries via phone, email, WhatsApp, or website forms.
• Coordinate fulfillment with logistics, warehousing and finance to track orders and delivery timelines.
• Generate weekly and monthly sales reports and client activity summaries.
• Manage marketing materials: brochures, product catalogs, banners, and corporate gifts.
• Assist digital channels: update online product listings and schedule social media content.
• Support event logistics for local trade shows, corporate events, roadshows, or product launches.
• Gather market data and monitor local competitor activities or pricing structures.
• Assist finance to issue invoices and monitor accounts receivable.

Skills

English fluency

Organizational skills

Multi-tasking

Team-player

Education

Diploma or Bachelor's Degree in Business Administration/Marketing/Commerce

Tools

CRM systems (Salesforce, HubSpot)

Microsoft Office (Excel, Word, PowerPoint)

Job description

Sales and Marketing Admin provides comprehensive administrative, operational, and coordination support to the sales and marketing departments. The role ensures smooth internal workflows, accurate customer data tracking, and timely execution of marketing activities to drive business growth.

Key responsibilities

Process sales documents: Prepare and manage quotations, proforma invoices, sales orders, purchase orders, and official contracts.

Maintain CRM databases: Update and audit customer relationship management (CRM) systems with accurate client details and sales pipelines.

Handle inbound inquiries: Serve as a primary point of contact for customer inquiries via phone, email, WhatsApp Business, or website forms.

Coordinate fulfillment: Liaise closely with logistics, warehousing, and finance teams to track order statuses and delivery timelines.

Generate sales reports: Compile weekly and monthly sales data, performance tracking reports, and client activity summaries for management review.

Manage marketing materials: Maintain an inventory of corporate gifts, brochures, product catalogs, and event banners.

Assist digital channels: Update online product listings, help schedule social media content, and monitor basic online customer engagement.

Support event logistics: Coordinate administrative requirements for local trade shows, corporate events, roadshows, or product launches.

Assist in gathering market data and monitoring local competitor activities or pricing structures.

Cooperate with the finance team to issue invoices, monitor accounts receivable, and follow up on outstanding payments.

About you

Minimum of a Diploma or Bachelor's Degree in Business Administration, Marketing, Commerce, or a related field.

1–3 years of experience in sales administration, marketing support, or customer service

Professional fluency in English (both written and spoken).

Proficiency in Microsoft Office Suite (highly skilled in Excel for data tracking, Word, and PowerPoint).

Familiarity with CRM systems (e.g., Salesforce, HubSpot) and basic digital collaboration tools (e.g., Google Workspace, Microsoft Teams).

Exceptional organizational skills, high attention to detail, strong multi-tasking capabilities, and a collaborative team-player mindset.