Sales Administration & Operations Executive

ICA Plastic Industries; Ipoh; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Staff Discount

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Annual Bonus

Medical Insurance

Training Provided

Performance Bonus

Company Trip

5 Working Days

Job summary

ICA Plastic Industries seeks an experienced coordinator to support executives and drive sales coordination in a manufacturing setting. The role emphasizes customer interactions, data accuracy, and process optimization.

The candidate will manage client communications, process quotations, and oversee related administrative tasks while ensuring adherence to ISO and safety standards. This is an on-site position in Ipoh with competitive benefits.

Qualifications

• Minimum degree in Business Administration, Sales, or related field. Master degree is an advantage.
• 3+ years of relevant experience in executive support or sales coordination, preferably in a manufacturing or industrial environment.
• Strong communication and interpersonal skills; confident interacting with customers and internal teams.
• Proficient in Microsoft Office.
• Ability to multitask, prioritize, and stay composed under pressure.
• High level of discretion, professionalism, and reliability.

Responsibilities

• Identify growth areas and develop strategies to generate new business with existing and new customers.
• Deliver excellent customer service by responding promptly to inquiries and maintaining strong relationships.
• Coordinate and prioritize customer requirements, including samples, quotations, and delivery lead times.
• Supervise daily sales department administrative procedures and optimize processes.
• Manage the MES system, ensuring accuracy and support for operations.
• Ensure timely submission of sales admin reports and dashboards.
• Coach staff to maximize efficiency and performance.
• Coordinate cross-department communication on customer orders and job sheets.
• Review and amend Job Sheet details and communicate with production.

Skills

Executive support with customer interf

Sales coordination

Interpersonal communication

Multitasking

Discretion and professionalism

Education

Bachelor's degree in Business Administration or related field

Master's degree (advantage)

Tools

Microsoft Office

Job description

ICA Plastic Industries seeks an experienced coordinator to support executives and drive sales coordination in a manufacturing setting. The role emphasizes customer interactions, data accuracy, and process optimization.

The candidate will manage client communications, process quotations, and oversee related administrative tasks while ensuring adherence to ISO and safety standards. This is an on-site position in Ipoh with competitive benefits.