SaaS Operations Engineer - Azure + Kubernetes

Sitecore

Kuala Lumpur

On-site

MYR 42,000 - 66,000

Full time

6 days ago

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Job summary

Sitecore is seeking a Level 2 SaaS Operations Support Engineer to work on production systems behind all Sitecore SaaS offerings and resolve incidents. You will be mentored by a technical lead and collaborate with global SaaS operations and support teams to ensure end-to-end service delivery.

The role includes incident handling, deployments, monitoring, and improving runbooks under supervision, with occasional off-hours shifts.

Qualifications

1–2 years proven track record in Azure and/or AWS cloud technologies.
2–3 years experience with Linux and Linux-based software stacks
Experience with NoSQL databases like Redis, Elastic Search, MongoDB.
1–2 years experience in containerization and microservices technologies · Kubernetes administration knowledge.
2–3 years of experience with Linux and understanding of Linux based software stacks
Hands-on experience with ITSM tools like Jira Service Desk, Service Now, etc.
Experience as an L1 or L2 support engineer.
Excellent written and spoken English.

Responsibilities

Execute standardized services from our service catalogue without supervision.
L2 Incident handling based on existing troubleshooting guides.
Play an active role in the incident management process · Contribute to root cause analysis efforts.
Reply to customer requests via ticketing tool.
Application and infrastructure deployment and maintenance services.
Monitoring and event management.
Collaborate with other engineering teams to deblock service delivery or incident resolution.
Can be counted on to delivery qualitative work.
Make improvements to runbooks under supervision of the Manager, SaaS Operations Delivery.