Azure Cloud Operations & Incident Engineer

EPIND Epicor India; Kuala Lumpur; Hybrid; MYR 89,000 - 179,000; Full time

Benefits offered by this job

Health and Wellness benefits

Career growth programs

Education support and certifications

Job summary

Epicor seeks an experienced Cloud Operations Specialist to manage and troubleshoot our Azure-based production environment, including Kubernetes and SQL Server. You will triage incidents, coordinate across teams, and optimize deployment automation within ServiceNow workflows.

The role emphasizes strong problem-solving, documentation, and collaboration, with occasional weekend activities and a hybrid work model. A relevant degree and Azure/Kubernetes experience are essential.

Qualifications

• 3+ years of cloud operations and production support experience.
• Hands-on in Microsoft Azure production environments and Kubernetes.
• Experience troubleshooting SQL Server and application issues.
• Familiar with CI/CD pipelines and deployment automation tools.
• Experience with ServiceNow or similar ITSM platform is preferred.
• Bachelor’s degree or equivalent practical experience; certifications preferred.

Responsibilities

• Investigate and resolve Tier 2 incidents across cloud-hosted apps and infra.
• Triages issues across application, database, network, and product teams; ensure ownership.
• Manage incidents and tasks via ServiceNow per SLAs and priorities.
• Administer Azure production environments including VMs, storage, networking, and Kubernetes.
• Troubleshoot availability, performance, deployments, connectivity, and SQL issues.
• Support CI/CD, automated deployments, and customer go-lives; escalate when needed.
• Create and maintain runbooks, guides, and automation opportunities.
• Occasionally support weekend deployments and upgrades; no regular on-call rotation.

Skills

Cloud operations

Production support

DevOps

Incident management

SQL Server troubleshooting

CI/CD pipelines

Azure administration

ServiceNow

Kubernetes

Terraform

PowerShell

GitHub Actions

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline

Microsoft Azure Administrator Associate (preferred)

Azure DevOps Engineer Expert (preferred)

Certified Kubernetes Administrator (preferred)

Tools

ServiceNow

Azure DevOps

GitHub Actions

PowerShell

Terraform

Kubernetes

Job description

Epicor seeks an experienced Cloud Operations Specialist to manage and troubleshoot our Azure-based production environment, including Kubernetes and SQL Server. You will triage incidents, coordinate across teams, and optimize deployment automation within ServiceNow workflows.

The role emphasizes strong problem-solving, documentation, and collaboration, with occasional weekend activities and a hybrid work model. A relevant degree and Azure/Kubernetes experience are essential.