RPO Account Director (Mandarin Speaking) – Semiconductor / IT

Randstad Enterprise; George Town; Presencial; MYR 360 000 - 600 000; Tempo integral

Resumo da oferta

Randstad Enterprise, a global talent leader, is seeking an RPO Account Director to oversee a regional team across APAC, with emphasis on Malaysia and China. You will deliver advisory talent acquisition services for an IT semiconductor client and drive market intelligence, supplier management, and innovative sourcing strategies.

You will coach team members for growth, manage commercial performance, and ensure alignment with client strategies, all while maintaining a high standard of service

Qualificações

• Experience in a similar leading role in recruitment within the RPO business model.
• Fluency in English; Mandarin language skills strongly preferred.
• Proven ability to lead a functional area and make critical business decisions.
• Excellent communication and interpersonal skills with high-level decision-makers.
• Hands-on RPO management experience for Malaysia region is a must; APAC experience preferred.

Responsabilidades

• Serve as the primary point of contact for clients and develop account roadmaps.
• Manage reporting, benchmarking, and supplier performance; resolve issues.
• Conduct quarterly performance reviews and create development plans for the team.
• Drive change management for new technologies and talent advisory transitions.
• Oversee financial performance and ensure accurate invoicing under contracts.

Conhecimentos

Fluent English

Mandarin

Leadership

Stakeholder management

Ferramentas

Lean Sigma

Descrição da oferta de emprego

Randstad Enterprise is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Their delivery encompasses all facets of talent acquisition, from permanent employees to contingent and contractor workforces. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), and Integrated Talent Management services (ITM) which blends RPO and MSP.

About the Role

The RPO Account Director is responsible for leading a regional team across multiple countries (APAC) focusing on Malaysia and China to deliver an advisory talent acquisition service for our Client in IT Semiconductor industry.

This includes incorporating market intelligence, effective supplier management, creative sourcing strategies for direct supply models, and problem resolution. The role also involves managing the commercial performance of the account and coaching team members for growth and development.

Responsibilities

Client Management

• Serve as the primary point of contact for clients.
• Proactively engage to understand client vision and strategy, and develop account roadmaps.
• Identify process improvement areas and lead Lean Sigma reviews.
• Create and deliver client Monthly Business Reviews and Quarterly Talent Advisory Meetings.

Operations Management

• Work with the implementation team to develop customized reporting.
• Establish and maintain effective benchmarking and control of bill rates.
• Resolve escalated commercial and contractual issues.
• Ensure compliance with internal processes, review operational risk registers, and lead change management initiatives.
• Manage supplier performance metrics and work with suppliers on improvements.
• Conduct quarterly performance review coaching sessions.
• Review supplier contract compliance and manage the onboarding process.

People Management

• Conduct quarterly performance reviews and create individual development plans.
• Provide coaching, mentorship, and support learning and development.
• Lead talent identification initiatives.
• Hold regular team meetings to review performance, update on client initiatives, and share company news.

Change Management

• Drive effective change management for new technologies, Lean Sigma initiatives, and talent advisory transitions.

Financial Performance Management

• Manage financial performance against budget and mitigate financial penalties.
• Ensure a thorough understanding of contracts to minimize risk and ensure accurate invoicing.

Qualifications

• Experience in a similar leading role in recruitment, within the RPO business model
• Fluent English and Mandarin
• Hands‑on RPO management experience for Malaysia region is a must
• Hands‑on RPO management experience for China or other APAC region is preferred
• IT, Tech, Semiconductor industry experience is highly preferred
• Proven ability to lead a functional area and make critical business decisions
• Excellent communication and interpersonal skills, with the ability to interact with high‑level decision‑makers

Location

• Anywhere in Malaysia, preferably in Penang