We are looking for a hands-on Talent Acquisition Specialist to support the continued growth of our Malaysia team. You will manage end-to-end recruitment across customer service, operations, technology and corporate functions, while working closely with hiring managers to deliver an efficient and positive recruitment experience.
Key Responsibilities
- Manage the end-to-end recruitment process, including requirement clarification, job posting, candidate sourcing, screening, interview coordination, offer negotiation and pre-onboarding follow-up.
- Source candidates through JobStreet, LinkedIn, Ricebowl, employee referrals and other relevant channels, while building and maintaining talent pipelines for current and future hiring needs.
- Conduct candidate screening, interviews and recruitment-related communication in Mandarin and English.
- Partner with hiring managers to understand recruitment needs, clarify candidate profiles and provide feedback on local talent availability, salary expectations and hiring timelines.
- Track recruitment funnel data, monitor channel effectiveness and prepare regular recruitment progress reports.
- Maintain a positive candidate experience through timely communication and professional follow-up throughout the recruitment process.
- Coordinate with the relevant HR and operations teams on offer preparation, employment documentation, onboarding and local employment requirements.
- Support employer branding and recruitment campaigns across relevant social media platforms, including RED (Xiaohongshu), where appropriate.
Requirements
- Diploma or degree in Human Resources, Business Administration or a related field.
- Two to three years of recruitment or talent acquisition experience in Malaysia, with hands-on exposure to the full recruitment lifecycle.
- Good spoken and written Mandarin and English are required for regular communication with candidates and stakeholders.
- Conversational Bahasa Malaysia is preferred.
- Familiar with Malaysian recruitment platforms such as JobStreet, LinkedIn and other local job boards.
- Experience recruiting customer service, BPO, operations or other high-volume positions is preferred.
- Basic knowledge of Malaysian employment practices and statutory employment requirements.
- Experience using social media for talent sourcing or employer branding is an advantage. Experience with RED (Xiaohongshu) is preferred but not required.
- Strong communication, coordination and negotiation skills.
- Organised, results-oriented and comfortable managing multiple vacancies and changing priorities.