Rooms Controller

PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Annual Increment

Bonus

Sports

Job summary

Pullman Kuala Lumpur City Centre Hotel & Residences is seeking a Rooms Controller to provide administrative and operational support across the Rooms Division. You will help maintain accurate room statuses, coordinate with Front Office, Housekeeping, and Engineering to ensure room readiness for arrivals and departures, and produce daily reports.

The role requires a Diploma or Certificate in Hotel Management and experience in Rooms Control or related hotel functions.

Qualifications

• Diploma or Certificate in Hotel Management, Hospitality Management, Tourism, Business Administration, or a related discipline.
• Relevant experience may be considered.
• Previous experience in Rooms Control, Front Office, Housekeeping Coordination, Rooms Division, or a similar hotel role is preferred.

Responsibilities

• Monitor and maintain accurate room status in the PMS.
• Coordinate closely with Front Office and Housekeeping to ensure timely room cleaning, inspection, and release.
• Monitor room discrepancies and follow up on unresolved room status issues.
• Coordinate room readiness for arrivals, departures, VIPs, groups, early arrivals, late departures, and special requests.
• Liaise with Engineering and Housekeeping on room defects, repairs, maintenance, and Out of Order/Out of Service rooms.
• Prepare and distribute daily room status, arrival, departure, discrepancy, and room readiness reports.
• Assist with room allocations, room blocks, group movements, room moves, and special accommodation requirements.
• Monitor and update room inventory and related information in the PMS.
• Maintain accurate Rooms Division records, reports, checklists, and documentation.
• Follow up on outstanding room-related requests and ensure timely completion.
• Assist with daily, weekly, and monthly Rooms Division reports, statistics, and forecasts.
• Maintain confidentiality of guest and hotel information.
• Communicate professionally with hotel departments, guests, suppliers, and contractors when required.
• Support the Rooms Division in maintaining operational efficiency, guest satisfaction, and five-star service standards.
• Perform other reasonable duties assigned by Rooms Division or Hotel Management.

Skills

Organizational skills

Communication

Attention to detail

Multitasking

Education

Diploma in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

The Rooms Controller provides administrative and operational support to the Rooms Division, ensuring accurate room status management and effective coordination between Front Office, Housekeeping, Engineering, Reservations, and other hotel departments. The role supports smooth room readiness and maintains five-star service standards.

Responsibilities

Monitor and maintain accurate room status in the Property Management System (PMS).

Coordinate closely with Front Office and Housekeeping to ensure timely room cleaning, inspection, and release.

Monitor room discrepancies and follow up on unresolved room status issues.

Coordinate room readiness for arrivals, departures, VIPs, groups, early arrivals, late departures, and special requests.

Liaise with Engineering and Housekeeping on room defects, repairs, maintenance, and Out of Order/Out of Service rooms.

Prepare and distribute daily room status, arrival, departure, discrepancy, and room readiness reports.

Assist with room allocations, room blocks, group movements, room moves, and special accommodation requirements.

Monitor and update room inventory and related information in the PMS.

Maintain accurate Rooms Division records, reports, checklists, and documentation.

Follow up on outstanding room-related requests and ensure timely completion.

Assist with daily, weekly, and monthly Rooms Division reports, statistics, and forecasts.

Maintain confidentiality of guest and hotel information.

Communicate professionally with hotel departments, guests, suppliers, and contractors when required.

Support the Rooms Division in maintaining operational efficiency, guest satisfaction, and five-star service standards.

Perform other reasonable duties assigned by Rooms Division or Hotel Management.

Qualifications

Diploma or Certificate in Hotel Management, Hospitality Management, Tourism, Business Administration, or a related discipline. Relevant experience may be considered.

Previous experience in Rooms Control, Front Office, Housekeeping Coordination, Rooms Division, or a similar hotel role is preferred.

Experience in a five-star hotel or luxury resort is an advantage.

Good knowledge of hotel operations, particularly Front Office and Housekeeping.

Proficiency in PMS, preferably Opera, and Microsoft Office applications.

Strong organizational, administrative, communication, and follow-up skills.

Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.

Good command of written and spoken English.

Professional, proactive, reliable, and service-oriented.

Able to maintain confidentiality and work effectively with colleagues across departments.

Willing to work shifts, weekends, public holidays, and during peak hotel operations or events.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.

Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.

Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.

Pullman welcomes demanding travellers – for business and pleasure.

Perks and benefits Medical Dental Allowance, Annual Increment, Bonus, Sports, Free M