Rooms Controller

Pullman; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Pullman Kuala Lumpur seeks a Rooms Controller to support the Rooms Division with accurate room status management and cross-department coordination, ensuring five-star service standards.

The role monitors the PMS room status, coordinates with Front Office, Housekeeping, Engineering and Reservations, and prepares daily reports, forecasts, and occupancy figures. Diploma in Hotel Management is preferred and Opera PMS proficiency is advantageous.

Qualifications

• Diploma or Certificate in Hotel Management, Hospitality Management, Tourism, Business Administration, or related discipline.
• Experience in Rooms Control or related hotel roles preferred.
• Five-star hotel or luxury resort experience is an advantage.
• Strong knowledge of Front Office and Housekeeping operations.
• Proficiency in Opera PMS and Microsoft Office applications.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Monitor and maintain accurate room status in the PMS.
• Coordinate with Front Office and Housekeeping to ensure timely cleaning and release.
• Prepare daily room status, arrival, departure, and discrepancy reports.
• Assist with room allocations, blocks, and group movements.
• Maintain confidentiality of guest and hotel information.

Skills

English proficiency

Multitasking

Communication skills

Education

Diploma or Certificate in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

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The Rooms Controller provides administrative and operational support to the Rooms Division, ensuring accurate room status management and effective coordination between Front Office, Housekeeping, Engineering, Reservations, and other hotel departments. The role supports smooth room readiness and maintains five-star service standards.

Responsibilities

Monitor and maintain accurate room status in the Property Management System (PMS).

Coordinate closely with Front Office and Housekeeping to ensure timely room cleaning, inspection, and release.

Monitor room discrepancies and follow up on unresolved room status issues.

Coordinate room readiness for arrivals, departures, VIPs, groups, early arrivals, late departures, and special requests.

Liaise with Engineering and Housekeeping on room defects, repairs, maintenance, and Out of Order/Out of Service rooms.

Prepare and distribute daily room status, arrival, departure, discrepancy, and room readiness reports.

Assist with room allocations, room blocks, group movements, room moves, and special accommodation requirements.

Monitor and update room inventory and related information in the PMS.

Maintain accurate Rooms Division records, reports, checklists, and documentation.

Follow up on outstanding room-related requests and ensure timely completion.

Assist with daily, weekly, and monthly Rooms Division reports, statistics, and forecasts.

Maintain confidentiality of guest and hotel information.

Communicate professionally with hotel departments, guests, suppliers, and contractors when required.

Support the Rooms Division in maintaining operational efficiency, guest satisfaction, and five-star service standards.

Perform other reasonable duties assigned by Rooms Division or Hotel Management.

Qualifications

Diploma or Certificate in Hotel Management, Hospitality Management, Tourism, Business Administration, or a related discipline. Relevant experience may be considered.

Previous experience in Rooms Control, Front Office, Housekeeping Coordination, Rooms Division, or a similar hotel role is preferred.

Experience in a five-star hotel or luxury resort is an advantage.

Good knowledge of hotel operations, particularly Front Office and Housekeeping.

Proficiency in PMS, preferably Opera, and Microsoft Office applications.

Strong organizational, administrative, communication, and follow-up skills.

Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment.

Good command of written and spoken English.

Professional, proactive, reliable, and service-oriented.

Able to maintain confidentiality and work effectively with colleagues across departments.

Willing to work shifts, weekends, public holidays, and during peak hotel operations or events.