Room Division Supervisor (Front Office)

Genting Malaysia Bhd; Genting Highlands; On-site; MYR 18,000 - 26,000; Full time

Job summary

Genting Malaysia Bhd is seeking a Front Office Assistant to oversee daily front desk activities at Genting Highlands. You will monitor staff performance, conduct morning briefings, and prepare reports, while coordinating schedules and rosters to ensure smooth operations.

The role requires SPM or a Hotel Management certificate/diploma with relevant experience, strong English and Bahasa Malaysia, and the ability to train new staff and handle report writing.

Qualifications

• Minimum SPM qualification with at least 3 years working experience as Front Office Assistant
• Certificate/Diploma in Hotel Management with minimum 2 year working experience as Front Office Assistant
• Familiar with front office operations
• Good command of English & Bahasa Malaysia (both verbal and written). Ability to speak in other dialects will be an added advantage
• Able to work independently and willing to work long hours
• Able to train new staff and report writing

Responsibilities

• Monitor the performance of subordinate
• Conduct morning briefing and doing report
• Schedule manpower and roster

Skills

Customer service

Communication skills

Team coordination

Education

SPM or Certificate/Diploma in Hotel Management

Job description

• Monitor the performance of subordinate
• Conduct morning briefing and doing report
• Schedule manpower and roster

Job Requirement

• Minimum SPM qualification with at least 3 years working experience as Front Office Assistant OR
• Certificate/Diploma in Hotel Management with minimum 2 year working experience as Front Office Assistant
• Familiar with front office operations
• Good command of English & Bahasa Malaysia (both verbal and written). Ability to speak in other dialects will be an added advantage
• Able to work independently and willing to work long hours
• Able to train new staff and report writing

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.