Robotics Service Engineer (Selangor/KL)

KUKA; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Great working environment

Great Team Spirit

Company phone

Job summary

KUKA Group in Malaysia is seeking a Field Service Engineer to deliver field, pre-sales and post-sales engineering support for robotic systems and automated lines. You will diagnose, repair, and optimize performance of robotic arms and related equipment across customer sites.

The role requires a diploma/degree in mechanical/electrical/mechatronic engineering, 2–3 years of relevant experience, PLC and C++ knowledge as a plus, and fluency in English.

Qualifications

• > Diploma/degree in Mechanical, Electrical or Mechatronic Engineering.
• > 2–3 years of mechanical/electrical/programming experience; entry-level encouraged.
• > Knowledge in PLC and C++ programming is an added advantage.
• > Solid experience in robotic applications or other automated systems.
• > Fluent written and spoken English with strong communication skills.
• > Efficient time management and ability to work under pressure.
• > Willingness to travel overseas on short notice.
• > Team player who can work independently and manage time effectively.

Responsibilities

• > Provide field service, pre-sales and post-sales engineering support.
• > Provide service, repair, preventive maintenance and product consultations on systems, spare parts and robotic arms.
• > Follow up on new investments in service and engineering related to robotic arms.
• > Escalate service problems and own them until resolved.
• > Manage customer expectations with timely delivery of proactive service and information.
• > Ensure services and projects meet planned time, cost and customer requirements.
• > Prepare service/project reports and update service documents.
• > Adhere to company process flow and compliance.

Skills

English fluency

Strong communication

Education

Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering

Tools

PLC programming

C++ programming

Job description

Discover your impact with KUKA Group

KUKA Group offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA Group.

Responsibilities Key Duties & Responsibilities

• To provide field service, pre-sales and post-sales engineering support.
• To provide service, repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robotic arms) to customers.
• To follow up for any new investment that customer may undertake in service and engineering related to robotic arms.
• To escalte service problems and take ownership of problems until they are resolved.
• To management customers' expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• To ensure all services and projects meet planned time, cost and customer requirements.
• To prepare service/project report, filing and update service documents.
• To adhere to the company process flow and compliance.

Application Requirements

What you need to succeed

• Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering.
• Prefer candidate with at least 2 - 3 years' working experience in mechanical, electrical and programming. However, entry level candidates are also encouraged to apply.
• Knowledge in PLC (Programmable Logic Controller) and C++ programming is an added advantage.
• Solid experience in robotic applications or other automated systems.
• Fluent in written and spoken English with strong communication skills.
• Efficient time management in the sense of result improvement.
• Willingness to travel overseas at short notices.
• Able to work under pressure, long working hours and on weekend or Public Holiday (if necessary)
• Team player but also capable to work independently.
• Positive & proactive attitude have good sense of time management and strong customer focus.
• Possess own transport.

Company phone

Great working environment

Great Team Spirit

DEI (Diversity, Equity, and Inclusion) statement

Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA Group is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA Group, you will have ample opportunities to share what motivates you and what defines your individuality.