Robotics Field Service Engineer - Selangor/KL

Kuka Ag; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

KUKA Group in Malaysia is seeking a Field Service Engineer to deliver on-site service, maintenance and technical consultations for robotic systems and components across our automation solutions.

Candidates should hold a Diploma/Degree in Mechanical, Electrical or Mechatronic Engineering, have 2-3 years' experience (entry level encouraged), knowledge of PLC and C++ programming, and be willing to travel overseas with strong customer-focused communication.

Qualifications

• Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering is required.
• 2-3 years' working experience in mechanical, electrical and programming preferred; entry level considered.
• Knowledge of PLC programming and C++ programming is an added advantage.
• Solid experience in robotic applications or other automated systems.
• Fluent in written and spoken English with strong communication skills.
• Efficient time management and ability to meet deadlines.
• Willingness to travel overseas on short notice.
• Able to work under pressure, long hours and weekends/public holidays if necessary.
• Team player but capable of working independently.
• Possess own transport.

Responsibilities

• To provide field service, pre-sales and post-sales engineering support.
• To provide service, repair, preventive maintenance and product consultations on our scope of supply (systems, spare parts and robotic arms) to customers.
• To follow up for any new investment that customer may undertake in service and engineering related to robotic arms.
• To escalate service problems and take ownership of problems until they are resolved.
• To management customers' expectations with quick, clear and accurate delivery of pro-active service, information and consultations.
• To ensure all services and projects meet planned time, cost and customer requirements.
• To prepare service/project report, filing and update service documents.
• To adhere to the company process flow and compliance.

Skills

PLC programming

C++ programming

Robotics experience

English communication

Time management

Travel willingness

Education

Diploma/Degree in Mechanical/Electrical/Mechatronic Engineering

Job description

KUKA Group in Malaysia is seeking a Field Service Engineer to deliver on-site service, maintenance and technical consultations for robotic systems and components across our automation solutions.

Candidates should hold a Diploma/Degree in Mechanical, Electrical or Mechatronic Engineering, have 2-3 years' experience (entry level encouraged), knowledge of PLC and C++ programming, and be willing to travel overseas with strong customer-focused communication.