Road Logistics: Customer Care & Operations Specialist

Kuehne Nagel; Seberang Perai; On-site; MYR 54,000 - 80,000; Full time

Job summary

Kuehne+Nagel Malaysia is seeking a Road Logistics Customer Care & Operations Specialist to manage order entry, processing, and coordination with internal teams to ensure timely delivery and service quality.

You will track shipments, update customers, resolve issues, and support sales efforts while maintaining accurate records. This role requires strong communication in English and Malay, multitasking, and proficient use of Microsoft Office.

Qualifications

• Diploma or equivalent required.
• Excellent communication in English and Malay.
• Ability to manage multiple tasks and priorities.
• Proficient in Microsoft Office.

Responsibilities

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience.

Skills

Strong communication

Interpersonal skills

English & Malay

Multitasking

Problem solving

Conflict resolution

Education

Diploma

Tools

Microsoft Office

Job description

Kuehne+Nagel Malaysia is seeking a Road Logistics Customer Care & Operations Specialist to manage order entry, processing, and coordination with internal teams to ensure timely delivery and service quality.

You will track shipments, update customers, resolve issues, and support sales efforts while maintaining accurate records. This role requires strong communication in English and Malay, multitasking, and proficient use of Microsoft Office.