Supply Chain Manager - Global Logistics

TikTok; Kulai; On-site; MYR 180,000 - 300,000; Full time

Job summary

ByteDance is seeking a Supply Chain Manager in Malaysia to lead regional deployment and optimize global reverse logistics, RMA workflows, and supply chain processes. You will standardize operations, enhance transparency, and strengthen cross-region collaboration to support a fast-paced, global tech environment.

The role focuses on driving efficiency in RMA, VR, and spare parts management while ensuring compliance and risk management across Malaysia IDCs and regional stakeholders.

Qualifications

• Proven experience in global supply chain operations or related process management.
• Experience with reverse logistics including decommissioning, retrofit or refurbishment.
• Knowledge of data centers and related constraints.
• Experience documenting processes, developing SOPs and enabling system integration.
• Ability to lead initiatives from planning through execution with measurable results.

Responsibilities

• Lead deployment of new regional operations from 0 to 1 and drive efficiency.
• Drive RFQ processes with service providers and oversee readiness and launch.
• Oversee end-to-end RMA and VR processes across Malaysia IDCs for smooth workflows.
• Lead reverse logistics, warranty, refurbishment, and cadence of hardware replacement.
• Standardize processes, improve transparency, and ensure compliance across regions.
• Collaborate with logistics, procurement, quality, and finance teams to optimize reverse logistics and inventory reconciliation.
• Develop SOPs and control points; lead continuous improvement projects and system integration.

Skills

Supply chain operations

Reverse logistics

Data center knowledge

SOP development

System integration

Tools

IMS

SCM systems

Job description

As a Supply Chain Manager, you will be responsible for leading the new region deployment and optimizing global reverse logistics, RMA workflows, and supply chain processes. You will drive initiatives to standardize operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.

Responsibilities

• Drive the new regions deployment from 0 to 1.

Including driving service providers RFQ from operation perspective, managing service readiness and launching.

• Lead the planning, development, and implementation of end-to-end RMA and VR processes across Malaysia IDCs, ensuring seamless workflow and operational efficiency.
• Lead self-warranty, retrofit, refurbishment and reverse logistics process.
• Influence the hardware replacement cadence.

Apply insights and knowledge of constraints in launching new hardware in Data Centers.

• Drive process standardization and documentation to improve transparency, compliance, and repeatability of supply chain operations.
• Collaborate with cross-functional teams—including logistics, procurement, quality, and finance
• to optimize reverse logistics, spare parts management, and inventory reconciliation.
• Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.
• Monitor and analyze key metrics related to return merchandise, inventory, performance, providing actionable insights.
• Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work.
• Facilitate stakeholder communication, alignment, and training to ensure standards and best practices are adhered to across regions.
• Support risk management activities by identifying operational gaps and recommending mitigations.

Qualifications

• Proven experience in supply chain operations or related process management in a global environment.
• Experience in Reverse Logistics, preferably in decommissioning, retrofit and refurbishment.
• Possess certain knowledge of data center.
• Experience with process documentation, SOP development, and system integration.
• Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement.
• Proficiency with supply chain management tools and systems (e.g., IMS, SCM systems).

Preferred Qualification(s)

• Strong analytical, problem-solving, and project management skills.
• Excellent stakeholder engagement, communication, and collaboration abilities.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.