Retail Technician

JLL; Seremban; On-site; MYR 33,000 - 58,000; Full time

Job summary

JLL in Malaysia is seeking a Retail Technician to install, service, and repair technical equipment and displays in a retail environment. You will ensure optimal equipment performance, assist customers with technical issues, and uphold visual standards across stores.

The role requires strong technical aptitude, solid problem-solving skills, and the ability to travel between locations within a 15 km radius. Fluent in Bahasa Malaysia and English, with a forklift? not required.

Qualifications

• Diploma or Diploma/Degree in Engineering or related field.
• Minimum 3 years’ experience in facilities management or building operations.
• Fluent in Bahasa Malaysia and English; good interpersonal & leadership skills.
• Willing to work shifts including public holidays and weekends.

Responsibilities

• Install, assemble, and maintain technical equipment, fixtures, and displays (electronic devices, lighting, signage).
• Diagnose and repair faulty equipment; troubleshoot and replace worn components.
• Provide on-site assistance to customers and store staff to operate equipment.
• Manage spare parts inventory and maintain maintenance records.
• Follow safety protocols and keep a safe work area.
• Coordinate with maintenance vendors and sign service reports.
• Travel between retail locations within a 15 km radius.

Skills

Technical Aptitude

Problem Solving

Customer Service

Attention to Detail

Physical Fitness

Driver's License B2

Education

Diploma in Engineering

Job description

LOCATIONS

Seremban, Negeri Sembilan

REPORTING TO

Facilities Manager

WORKING HOURS

Monday – Friday (10am-7pm) Sat/Sun/PH : Standby support

Overview

A Retail Technician installs, maintains, and repairs technical equipment and displays within a retail environment, focusing on ensuring optimal equipment performance, customer assistance with technical issues, and maintaining the visual standards of the store. Key responsibilities include diagnosing and resolving equipment malfunctions, performing break-fix repairs, troubleshooting M&E equipment, and sometimes managing inventory of spare parts. This role demands strong technical aptitude, excellent problem-solving skills, good communication abilities, and often requires physical stamina and the ability to work with hand tools.

Duties And Responsibilities

• Install, assemble, and maintain technical equipment, fixtures, and displays, including electronic devices, lighting, and promotional signage.
• Diagnose and repair faulty equipment, troubleshoot technical issues, and replace worn or broken components to prevent future incidents.
• Provide on-site assistance to customers and store staff by helping them understand and operate the equipment.
• Manage the inventory of spare parts and supplies, and keep accurate records of all maintenance activities, repairs, and installations.
• Follow safety protocols and guidelines while performing tasks and maintain a clean and safe work area.
• Interact with Preventive/Corrective Maintenance vendors and monitor their work, sign service reports and perform quality check.
• Manage few retails within the 15km radius area. Often required for traveling between different retail locations.

KEY PERFORMANCE MEASURES

• Uninterrupted site operations
• 100% compliance of site to key client and internal audits
• Meet or exceed Client Satisfaction survey targets
• Ensure 100% safety and regulatory compliance
• Continuously improving service
• Vendor Management and Excellent Reporting

KEY COMPETENCIES

• Technical Aptitude: A strong ability to work with and understand various technical equipment and systems.
• Problem-Solving Skills: Excellent ability to diagnose issues, troubleshoot problems, and find effective solutions.
• Customer Service: Strong interpersonal communication skills to effectively assist customers and store staff.
• Attention to Detail: Ability to follow instructions accurately and maintain meticulous records.
• Physical Fitness: Stamina and the ability to perform tasks that may involve lifting or working in various store environments.
• Flexibility: Adaptability to a variety of tasks and changing work environments.
• Basic Computer Skills: For record-keeping, inventory management, and using relevant software.
• Driver's License B2 and D: Often required for traveling between different retail locations.

QUALIFICATION

• Vocational Certificate/Diploma in Engineering studies
• Minimum 3 years’ experience in facilities management or building operations with knowledge of maintenance and services.
• Customer oriented, a team player, able to work independently and good interpersonal & leadership skills
• Able to work under pressure and in a fast changing environment
• Fluent in Bahasa Malaysia and English
• Willing to work on shifts/public holidays/weekends