Retail Team Lead – Sales & Operations

Menara Maxis; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maxis is seeking a Retail Expert to join the ITCC team at Menara Maxis, responsible for delivering outstanding store experiences, achieving sales targets, and ensuring smooth daily operations in a dynamic tech retail environment.

You will assist the HoMC, coach staff, manage inventory, handle cash, resolve customer issues, and deputise when needed. The role offers stability, a performance-driven culture, and opportunities to grow with Malaysia's leading converged solutions provider.

Responsibilities

• Assist HoMC in executing plans to meet and exceed store sales and service targets
• Support the management of daily store operations, including inventory, cash handling, and compliance with all SOPs
• Assist the HoMC in coaching, motivating, and supervising the store team to foster a high-performance culture
• Help ensure a smooth customer journey by managing traffic flow, store presentation, and resolving customer issues
• Act as the second-in-command and deputise for the HoMC in their absence to ensure continuity of store management
• Help monitor and report on store performance metrics to the HoMC

Job description

Maxis is seeking a Retail Expert to join the ITCC team at Menara Maxis, responsible for delivering outstanding store experiences, achieving sales targets, and ensuring smooth daily operations in a dynamic tech retail environment.

You will assist the HoMC, coach staff, manage inventory, handle cash, resolve customer issues, and deputise when needed. The role offers stability, a performance-driven culture, and opportunities to grow with Malaysia's leading converged solutions provider.