Retail Team Lead – Customer Service & Ops

KK Group of Companies (Retail); Ayer Keroh; On-site; MYR 27,000 - 38,000; Full time

Job summary

KK Group of Companies (Retail) is seeking a Shop Assistant for KK Super Mart in Ayer Keroh, Melaka. The role involves hands-on inventory tasks, customer service, and maintaining store standards.

Ideal candidates have 1–3 years of retail experience, leadership skills, and the ability to work evenings, weekends, and holidays. Ownership of transportation is preferred to support store operations.

Qualifications

• Leadership experience and ability to manage a small team.
• Strong interpersonal and communication skills for customer service.
• Proficiency with POS systems and basic computer tasks.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Must own reliable transportation.

Responsibilities

• Receive, record, arrange, inspect, and handle inventory and merchandise.
• Maintain store cleanliness and housekeeping.
• Operate store equipment per procedures.
• Protect store property and assets.
• Provide courteous and professional service to customers.
• Report emergencies to relevant personnel as needed.
• Uphold KK Supermart's image and reputation.

Skills

Leadership

Interpersonal skills

Communication

Flexibility

Own transportation

Education

SPM/Diploma

Bachelor's degree a plus

Tools

POS systems

Basic computer apps

Job description

KK Group of Companies (Retail) is seeking a Shop Assistant for KK Super Mart in Ayer Keroh, Melaka. The role involves hands-on inventory tasks, customer service, and maintaining store standards.

Ideal candidates have 1–3 years of retail experience, leadership skills, and the ability to work evenings, weekends, and holidays. Ownership of transportation is preferred to support store operations.